Jessica Estrada
Los Angeles
Summary
My objective is to expand my knowledge and my experience I've been able to obtain up to this day, I want to continue to grow and be given the chance for new opportunities . A position requiring strong organization and planning skills to provide exceptional support and service. I am open to new ideas and challenge. I just want to be given the opportunity to learn and give it all I can.
Dedicated Front Office Supervisor with a proven track record in managing patient flow and scheduling. Committed to delivering exceptional patient service and enhancing operational efficiency.
Overview
19
19
years of professional experience
Work History
Front Office Supervisor
White memorial OB GYN Medical group
Los Angeles
01.2024 - Current
- Supervised daily front office operations to ensure efficient patient flow.
- Managed patient scheduling, confirming appointments and addressing patient inquiries promptly.
- Trained new staff on office protocols and best practices for patient interactions.
Surgical Coordinator
White Memorial OB/GYN Medical group
Los Angeles
08.2023 - Current
- Coordinated surgical schedules for multiple providers, ensuring optimal use of operating room time.
- Assisted in pre-operative assessments, including gathering patient medical histories and preparing necessary documentation.
- Maintained up-to-date inventory of surgical supplies, placing orders as needed to prevent shortages.
Receptionist
White Memorial OB/GYN Medical Group
Los Angeles
03.2017 - Current
- At White Memorial OB/GYN Medical Group, I am the receptionist both answer incoming calls, appointments, I check out patients from the appointments.
- I answer calls from patients scheduling appointments I verify insurances both HMO'S and PPO insurances, I handle Edd Disability insurances claims.
- I have a lot of interaction with patients I enjoy assisting them, we see about average 90-120 patients a day.
- I try my best to assist patients the best I can as I believe our number 1 priority is to provide the best care and service to patients, treat them as you would want to be treated.
- I am very and forever grateful that I had this opportunity to grow, learn and experience the interaction with patients its very rewarding.
Front office receptionist/back dental assistant
Echo park dental
Echo Park
05.2009 - 12.2009
- At Echo park dental I greeted patients, I did the data entry, answered phone calls scheduled patients, verified insurance and pulled out patients charts, collected copays if patients had any.
- I did both front office and back office, in the back office I assisted as a dental assistant.
- I helped out the doctor with procedures sterilized tools charted patients procedures, cleaned the rooms, did most of the lab requisition forms.
- Most importantly made sure patients felt safe and satisfied with the service we provided.
Cashier/waitress
Ice cream Café
01.2007 - 01.2008
- At ice cream café I was in charge of preparing drinks, ice creams for customers as well as a cashier.
- I made sure we had everything in stock and most importantly making customers happy and pleased with our services.
Education
High school diploma -
Montebello High school
Montebello, CAMedical Billing and Coding -
Everest College
Alhambra, CASkills
- Fluent in Spanish
- Fluent in English
- Multitasking
- Hardworking
- Willing to learn
- Honest
- Responsible
- Providing care
- Providing service
Availability
Monday - Friday
Timeline
Front Office Supervisor
White memorial OB GYN Medical group
01.2024 - Current
Surgical Coordinator
White Memorial OB/GYN Medical group
08.2023 - Current
Receptionist
White Memorial OB/GYN Medical Group
03.2017 - Current
Front office receptionist/back dental assistant
Echo park dental
05.2009 - 12.2009
Cashier/waitress
Ice cream Café
01.2007 - 01.2008
High school diploma -
Montebello High school
Medical Billing and Coding -
Everest College