Jessica Estrada
San Marcos,CA
Overview
12
12
years of professional experience
Work History
Administrative Coordinator III
Kaiser Permanente
06.2023 - 05.2024
- Drafted presentations, reports, and correspondence to support information maintenance and distribution.
- Coordinated and scheduled meetings, managed event logistics, and facilitated small-scale event execution.
- Assisted in resolving routine and non-routine departmental issues and requests.
- Maintained departmental workflows by managing data, organizing documentation, and tracking inventory..
- Supported team operations by providing administrative assistance, onboarding activities, and staff coordination.
- Applied data management principles, ensuring accuracy and adherence to documentation policies.
Realtor
The Avenue Home Collective
12.2021 - 01.2024
- Prepares clients for homeownership educating through buyer consultations and accessing buyer needs
- Prepares complex calendar management with focus on proper allocation of availability to serve all clients at a high level
- Walks clients throughout the entire transaction, from showings to closing escrow
- Answers high volume of phone calls and email inquiries, while maintaining a high level of outbound calls for prospective clients, scheduling viewings, inspections, and appraisals.
- Prepares offers, reports and presentations through creating and maintaining office systems
- Performs all duties of licensed realtor, DRE#02127788
Executive Assistant
The Avenue Home Collective
11.2019 - 07.2020
- Served as liaison between managing broker and clientele
- Manages external contacts for CEO and kept track of periodic communication needed for priority contacts
- Oversees broker’s schedules, team meetings, and travel arrangements
- Orchestrates successful events, conferences, and client meetings
- Responds to emails and other correspondence to facilitate communication and enhance business
Bar & Restaurant Manager
Nicky Rottens Coronado
05.2012 - 02.2020
- Resolved problems, determined system improvements, and implemented changes
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Generated higher ticket averages by training employees on suggestive up-selling techniques and excellent client interaction
- Secured the highest sales every month
Operations Coordinator
UBER - JUMP
11.2018 - 11.2019
- In charge of scheduling, resume review, interview/hiring, on boarding/off boarding and training employees
- Collaborated with area managers to evaluate needs and optimize operational plans
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Developed and implemented daily operations plans such as deployment routes, employee assignments and promotional strategies
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
- Reviewed shift reports to understand current numbers and trends in areas such as CPT (cost per trip) and employee productivity
- Provided direction and guidance to internal teams in order to achieve targets
Education
Bachelor of Arts - Communication
San Diego State University
San Diego, CA2017
Skills
- Excellent written and verbal communication skills
- High degree of detail orientation
- Strong analytical skills
- Demonstrates leadership and adaptive qualities
- Critical thinking and conflict resolution
- Great client interaction and leading sales
Timeline
Administrative Coordinator III
Kaiser Permanente
06.2023 - 05.2024
Realtor
The Avenue Home Collective
12.2021 - 01.2024
Executive Assistant
The Avenue Home Collective
11.2019 - 07.2020
Operations Coordinator
UBER - JUMP
11.2018 - 11.2019
Bar & Restaurant Manager
Nicky Rottens Coronado
05.2012 - 02.2020
Bachelor of Arts - Communication
San Diego State University
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