Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Esqueda

Northridge

Summary

Experienced with front desk management, ensuring seamless flow of operations and excellent guest interactions. Utilizes effective communication skills to address inquiries and coordinate with team. Knowledge of scheduling systems and office software, contributing to organized and efficient workflow.

Overview

21
21
years of professional experience

Work History

Front Office Receptionist

Dr. Konstantinos Proussaefs
11.2019 - Current
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
  • Assisted management with administrative tasks such as data entry, filing, and report generation as required.
  • Collected room deposits, fees, and payments.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Verified insurance benefits.
  • Treatment planning.
  • Coordinate financial arrangements to secure in treatment cases.


Front Office Receptionist

Dr. Zachary Potts
11.2023 - 08.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
  • Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
  • Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
  • Participated in regular training sessions to stay up-to-date with company policies and industry best practices, ensuring consistent adherence to established guidelines.
  • Demonstrated adaptability in accommodating last-minute changes or emergencies in appointment scheduling without compromising overall efficiency.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected payments, processed transactions and updated relevant records.
  • Assisted with CareCredit approval & Sunbit.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
  • Collected room deposits, fees, and payments.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Entered insurance payments when needed.

Front Office Receptionist

Dr. Eric Shapiro
01.2011 - 03.2013
  • Trained new employee's on daily tasks, patient check-in/check-out process, scheduling, end of day calculations.
  • Completed all portions of patient interaction from check-in to check-out as well as post-op follow ups.
  • Verify insurances and obtain a detailed description of benefits.
  • In charge of keeping hygiene schedule booked.
  • Schedule appointments, send referrals to specialist, answer all incoming calls and collect payments.
  • Discuss treatment options with patients.

Front Office Receptionist

Dr. Gerald Gelfand
01.2007 - 01.2010
  • Coordinated phone calls, patient appointments, and patient information, which improved customer relationship management within the company.
  • Attend multiple phone calls, provide assistance for patients with their appointments as well as their dental insurance coverage.
  • Minimal chairside assistance
  • Collect co pays; post all daily charges and post payment to patient accounts.
  • Manage a dental front desk in areas of manual scheduling; verify insurance on patients.
  • Performed the data entry tasks such as scheduling appointments, accurate patient and insurance information and updated treatment plans.

Front Office Receptionist

Dr. Harold Perlaza
01.2004 - 01.2006
  • Registered new patients according to office protocols and assisted patients with completing all necessary forms and documentation.
  • Called patients to offer earlier appointment times after tracking no-shows and determining available openings.
  • Verified insurance benefits and eligibility, explaining co-insurances and treatment plans to patients.
  • Registered/updated new and return patients' demographic information used Dentrix Dental Software.
  • Assisted patients in scheduling appointments- Provided information and made appointments with dentist/hygienists.
  • Supported patient processing actions including incoming and outgoing contacts, registration and insurance documentation and other aspects of customer service.
  • Provide excellent customer service with a cheerful attitude while scheduling appointments for surgery and consultations.
  • Provided excellent customer service daily with an enthusiastic and friendly personality to all clients/patients and co-workers.
  • Utilize customer service skills by communicating effectively while answering phones and recording messages.
  • Administered exceptional customer service when greeting patients and family members scheduled for appointments.

Education

No Degree - Dental Hygiene

Pierce College
Woodland Hills, CA
04-2008

High School Diploma -

Taft High School
Woodland Hills, CA
06-2006

Skills

  • Excellent communication skills
  • Highly Organized
  • Knowledgeable in Dentrix and OpenDental
  • Telephone skills
  • Appointment scheduling
  • Listening skills
  • Time management
  • Building relationships
  • Cash handling
  • Organization skills
  • Bilingual (English & Spanish)

Languages

Spanish
English

Timeline

Front Office Receptionist

Dr. Zachary Potts
11.2023 - 08.2024

Front Office Receptionist

Dr. Konstantinos Proussaefs
11.2019 - Current

Front Office Receptionist

Dr. Eric Shapiro
01.2011 - 03.2013

Front Office Receptionist

Dr. Gerald Gelfand
01.2007 - 01.2010

Front Office Receptionist

Dr. Harold Perlaza
01.2004 - 01.2006

No Degree - Dental Hygiene

Pierce College

High School Diploma -

Taft High School

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Jessica Esqueda