Jessica Espitia
San Jose
Summary
Dependable lead sales associate with several years of hands-on experience supervising sales department. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to sales team and monitoring and enforcing cash handling policies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Specialty Sales Team Lead
Target
San Jose
04.2024 - Current
- Support team's execution of revisions, sales plans, planograms, and Visual Merchandising Guide (VMG) for defined categories
- Provide service and a shopping experience that meets the needs of the guests in all areas including clearance
- Encourage guests to shop with confidence in specialty departments by creating inspiring visual moments and by ensuring product is organized, signed correctly and merchandised to support seasonal trends
- Understand sales goals, plan daily/weekly workload at the direction of your ETL, and execute the same to deliver on department and store sales goals and guest engagement; including planning merchandising, transitions, revisions, sales plans, events and promotions
Service and Engagement Team Lead
Target
San Jose
08.2023 - 04.2024
- Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service and product and service recovery
- Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions
- Support leading physical and digital offerings and Target Loyalty Programs to ensure your team can inform, educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience
- Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues
- Assess the front of store experience and anticipate and/or react with urgency to any scheduling needs based on fluctuations in guest traffic and sales
- Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach team members on expectations to deliver the service standard.
- Understand sales goals, plan and execute daily/weekly workload to deliver on store sales goals and guest engagement
Starbuck Barista
Target
San Jose
04.2022 - 08.2023
- Deliver an exceptional guest experience, connecting with guests to deliver quality handcrafted beverages and food during all hours of operations, prioritizing the guest’s needs over task
- Uphold and maintain the execution of the Food and Beverage Standards, all Starbucks’ brand standards and food safety standards
- Follow all food safety requirements as outlined through best practice
Education
Associate of Arts - Psychology
San Jose City College
San Jose, CA05-2025
Skills
- Customer service
- Team building
- Visual merchandising
- Conflict resolution
- Data analysis
- Time management
- Communication Skills
- Supervising Experience
- Cash register
- Leadership
Certification
- Driver's License
Languages
Spanish
Native/ Bilingual
Timeline
Specialty Sales Team Lead
Target
04.2024 - Current
Service and Engagement Team Lead
Target
08.2023 - 04.2024
Starbuck Barista
Target
04.2022 - 08.2023
Associate of Arts - Psychology
San Jose City College
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