Jessica Escobedo
Marysville
Summary
Dynamic and dependable professional with a strong background in healthcare and customer service at Ampla Health. Proven ability to communicate effectively and resolve problems, while managing time efficiently. Skilled in maintaining confidentiality and compliance, with a commitment to fostering positive relationships and supporting patient care initiatives.
Dependable professional with strong time management and communication skills. Experienced in facilitating patient care and conducting assessments, ensuring efficient collaboration within healthcare teams.
Overview
8
8
years of professional experience
Work History
Chronic Care Management
Ampla Health
Yuba City, CA
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Special Call Center Operator
Ampla Health
Marysville, CA
11.2023 - 11.2024
- Responded efficiently to inbound calls, addressing patient inquiries and concerns.
- Assisted in scheduling appointments, ensuring accurate data entry in electronic health records.
- Collaborated with healthcare teams to facilitate communication regarding patient needs and services.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive information.
Drug and Alcohol Intern
Granite Wellness Center
Grass Valley, CA
02.2018 - 09.2019
- Conducted intake assessments to evaluate client substance use and develop treatment plans.
- Facilitated support groups, promoting open dialogue and sharing coping strategies among participants.
- Assisted in the development of educational materials on addiction prevention and recovery resources.
- Monitored client progress, documenting changes and adjusting treatment approaches as necessary.
- Established trusting relationships with patients by actively listening and demonstrating genuine concern for their wellbeing.
- Maintained accurate case documentation, ensuring compliance with regulatory requirements and facilitating effective case management practices.
- Coordinated care with external providers such as psychiatrists, medical professionals, and social workers to ensure continuity of care for patients during their recovery process.
Education
CMA Certification -
Roseville Adult School
Roseville, CA07-2023
Skills
- Friendly, positive attitude
- Time management
- Dependable and responsible
- Problem-solving
- Problem resolution
- Proficient in Spanish
Languages
Spanish
Full Professional
Timeline
Chronic Care Management
Ampla Health
11.2024 - Current
Special Call Center Operator
Ampla Health
11.2023 - 11.2024
Drug and Alcohol Intern
Granite Wellness Center
02.2018 - 09.2019
CMA Certification -
Roseville Adult School