Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Erzinger

Loma Linda,CA

Summary

Dynamic and dedicated professional with extensive experience as a Rideshare Driver for Lyft, excelling in customer service and safe driving. Proven ability to maintain high passenger ratings through effective communication and punctuality. Proficient and skilled in cleaning and sanitizing homes, as well as hospitals. Diverse in customer service. Team leader as well as great at following tasks. Team- oriented and focused on achieving consistent, high- quality results in all work done.

Overview

16
16
years of professional experience

Work History

Rideshare Driver

Uber
Redlands, California
06.2024 - Current
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
  • Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes, and tax purposes.
  • Adhered to all safety regulations and traffic laws while driving.
  • Maintained a personal average of 5 rides a day.

Rideshare Driver

Lyft
Redlands, California
07.2024 - Current
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.

Housekeeper

Merry Maids
Redlands, California
09.2018 - 11.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked all clients rooms throughout home by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas throughout clients home.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables throughout clients home. Cleaned clients homes from top to bottom, while performing deep cleans as needed.

Caregiver/Personal Assistant

Self Employed
Redlands, California
02.2022 - 05.2022
  • Assisted client with daily medicine administration and documentation.
  • Maintained appropriate filing of personal and medical documentation.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Oversaw personal and professional calendars and coordinated appointments for future events.

Environmental Services Housekeeper

Loma Linda Medical Center
Loma Linda, California
07.2018 - 08.2020
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Cleaned/ sanitized patient rooms on ICU patient floors.

Housekeeper

Merry Maids
Redlands, California
08.2009 - 06.2013
  • Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
  • maintained my own list of clients and cleaned their homes at top standard, while leading my own crew.
  • managed my team of 2-4 effectively and delegated tasks for maximum customer/ client satisfaction.

Education

High School Diploma -

Redlands East Valley High School
Redlands, CA
06.2013

Skills

  • Schedule management
  • Excellent navigation
  • Customer service
  • Passenger transportation
  • Vehicle maintenance
  • Customer engagement
  • Punctuality
  • Cleanliness
  • Safe driving
  • Time management
  • Problem-solving
  • Multitasking and organization
  • Adaptability and flexibility
  • Attention to detail

Timeline

Rideshare Driver

Lyft
07.2024 - Current

Rideshare Driver

Uber
06.2024 - Current

Caregiver/Personal Assistant

Self Employed
02.2022 - 05.2022

Housekeeper

Merry Maids
09.2018 - 11.2022

Environmental Services Housekeeper

Loma Linda Medical Center
07.2018 - 08.2020

Housekeeper

Merry Maids
08.2009 - 06.2013

High School Diploma -

Redlands East Valley High School

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Jessica Erzinger