Jessica English
Victoria,Canada
Summary
Knowledgeable Recruiter with proven history of leading high-performing teams and executing strategic initiatives that drive organizational growth. Successfully directed cross-functional projects that resulted in significant process improvements and operational efficiencies. Demonstrated leadership and communication skills in fostering collaborative environments and delivering impactful results.
Overview
10
10
years of professional experience
Work History
Recruiter
Island Health
11.2023 - Current
- Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
- Collaborated with managers to identify and address staffing needs
- Assisted in enhancing recruitment process for ESN/ESPN program. Ie, training documents, tailored FAQ's as well a creating a streamlined process for fellow recruiters
- Worked closely with New Entrants team in creating better process's for new grads and ESN/ESPN's in Island Health
- Assisted in training new recruiters on New Entrants ie, ESN/ESPN, New Grads and Internationally Educated Nurses
- Coordinated schedules to arrange management interviews with applicants.
- Conducted reference checks, and other pre-employment checks to verify information on applicant's resume.
- Studied job descriptions and qualifications to determine applicant requirements.
- Provided interpretation and advice to managers and other colleague's surrounding collective agreements
- Organized and attend recruitment events that assist in attracting diverse talent thus increasing the company''s reach within local and national communities.
- Leveraged LinkedIn recruiter tool to broaden network connections and identify possible candidates
- Negotiated competitive salary packages with candidates in non contract roles, resulting in successful offers and acceptances.
- Worked closely with HR Partners to collaborate on solutions and best practice's
Coordinator
Island Health
08.2021 - 11.2023
- Directed, support, supervised and evaluated designated staff, including interdisciplinary team clerk staff
- Determined related training and orientation requirements and conducts annual performance reviews
- Reported significant performance issues
- Called in team clerk staff from float pool to ensure appropriate staffing levels
- Prepared and distributed staff work schedules, ensuring the most efficient use of staffing resources
- Responsible for the submission of payroll data for designated staff in accordance with policies and procedures
- Monitored expenditures for designated budgets
- Calculated and maintained statistics, data and information, including collecting, assembling and tracking data
- Researched, organized and summarized information for reports
- Monitored expenditures, verifying coding and calculations and amounts
- Followed up on and notifying Manager of any discrepancies or anomalies
- Initiated documents for purchases e.g
- Purchase order requisitions and authorizes expenditures in accordance with established guidelines and liaises with internal departments and suppliers
- Answered administrative inquiries and prepares related correspondence
- Performed the duties of administrative support staff, as required
Pre Admission Clerk / Bariatric Clerk (Casual)
Island Health Authority
06.2020 - 01.2023
- Contacts pre-booked patients to confirm bookings, to obtain pre-admission information, to give the patient all the necessary instructions pertaining to pre-admission and pre-preparation for testing or treatment procedures and to explain related hospital policies and procedures; completes form letters and check lists
- Interviews patients upon admission to verify information and to obtain any additional information for correction in the patient master file
- Prepares identification plate and bracelet
- Schedules outpatient appointments for areas such as Radiology, ECG, and the Laboratory for Pre-Admission Clinic
- Directs patients to and from various departments as required
- Assembles returned test results into packages, checking protocol lists to ensure packages are complete
- Gives packages to the Pre-Admission Clinic Nurse for screening
- Assembles pre-admission packages with required material for pre-booked patients and files awaiting the patients' admission
- Performs other duties as assigned by coordinator
Medical Office Assistant
Shelbourne Medical Clinic
08.2019 - 06.2020
- Accurately collect and confirm patient information and verify insurance
- Accurately enter procedure codes, diagnosis codes for billing
- Answer incoming calls and assisted or directed to appropriate staff
- Review and send medical records and requests
- Transmit lab orders, tests, physician notes or medical records by fax
- Schedule, cancel or reschedule appointments on a daily basis
- Communicate important medical information to patients
- Retrieve and file patient medical records for physicians and medical personnel
- Receive payments by cash or point of sale terminal
- Assist in examination room
- Collect urine samples for urinalysis
Office Manager
Atlas Health Therapy
12.2017 - 01.2019
- First point of contact with clients
- Booking and confirming treatment times using a online booking system
- Handling sensitive client charts and entering into online system
- Work closely with practitioners to identify and scheduling conflicts
- Prioritizes simultaneous demands, to meet clinic needs
- Inputting medical billing ex, Great West Life, Blue Cross and MSP
- Performs a variety of clerical functions such as answering the telephone, taking and relaying messages, using word processing, presentation, database, and spreadsheet software tools, filing documents and forms in files, maintaining office supplies, and photocopying as required
- Preparing accounting information for bookkeeper
- Prepare and complete Bi-Monthly billing for practitioners and staff
Receptionist/Assistant
Signs Of The Times
01.2016 - 10.2016
- Reception, first point of contact for the public and clients, directing a required
- Secretarial an administrative support to the general office, Operations Manager and CEO
- Answer phone and respond to high volume of emails
- Write quotes and contracts
- Data Entry
- Create documents, databases and spreadsheets for analytical data
- Mail out invoices
- Maintain records, large volume files and archive files
- Set up new computer systems and programs order and maintain office supplies
- Sort and distribute mail
- Complete petty cash reports
Receptionist
Crease Harman LLP
01.2015 - 12.2015
- Answered all incoming calls/emails and faxes
- Received and sent out daily mail and couriers
- Assisted lawyers whenever possible
- Accepted payments
- Recorded all Time sheets
- Opened all new files
- Opened and closed office daily
Education
Certifications And Learning Hub Course Work
BBA - University Transfer Program, Psychology
Camosun College
Victoria, BCMedical Terminology
Camosun College
Victoria, BC2021
High School Diploma -
SJ Willis
Victoria, BC2006
Skills
- Strategic Planning
- Recruitment Process Improvement
- People Management
- Operations Management
- Strategies and goals
- Hiring and Retention
- Training and Onboarding
- Full cycle recruiting
- Perform effectively under pressure and meet deadlines effectively, often with large volumes of work Strong time-management and decision-making skills
- Excellent communication, interpersonal and cross-cultural communication skills
Timeline
Recruiter
Island Health
11.2023 - Current
Coordinator
Island Health
08.2021 - 11.2023
Pre Admission Clerk / Bariatric Clerk (Casual)
Island Health Authority
06.2020 - 01.2023
Medical Office Assistant
Shelbourne Medical Clinic
08.2019 - 06.2020
Office Manager
Atlas Health Therapy
12.2017 - 01.2019
Receptionist/Assistant
Signs Of The Times
01.2016 - 10.2016
Receptionist
Crease Harman LLP
01.2015 - 12.2015
Certifications And Learning Hub Course Work
BBA - University Transfer Program, Psychology
Camosun College
Medical Terminology
Camosun College
High School Diploma -
SJ Willis
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