Jessica Edmonds
Calgary,AB
Summary
Personable and energetic candidate committed to delivering excellence in all facets of customer service and administrative support. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Social Media Marketing Manager
Mint Nails & Spa Lounge
2023.06 - Current
- Boosted company awareness by developing and implementing targeted social media campaigns.
- Coordinated promotional events to generate buzz around new product launches or initiatives.
- Increased audience engagement through the development of tailored content for each platform.
- Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers'' consumption.
Receptionist
Mint Nails & Spa Lounge
2022.11 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Increased overall client retention rate by consistently delivering exceptional service and fostering positive relationships with customers.
Employee Supervisor
Rivermouth Marina
2022.07 - 2022.08
- Built, managed and fostered team-oriented environment.
- Optimized daily workflow to achieve quality and productivity goals.
- Trained employees to comply with policies, procedures and SOPs.
- Led or participated in employee interviews and hiring decisions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Effectively supervised staff personnel by implementing company policies, protocols, work rules and disciplinary action.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Server/Hostess
Royal Pizza
2021.09 - 2021.11
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Robert Thirsk High School
Calgary, Alberta05.2022
Skills
- Dispute mediation
- Cash handling accuracy
- Team player mentality
- Engaging personality
- Delivers exceptional customer service
- Building Customer Trust and Loyalty
- Detail-Oriented
- Reliable and Responsible
- Marketing
- Social Media and Promotions
Languages
English
Native or Bilingual
Timeline
Social Media Marketing Manager
Mint Nails & Spa Lounge
2023.06 - Current
Receptionist
Mint Nails & Spa Lounge
2022.11 - Current
Employee Supervisor
Rivermouth Marina
2022.07 - 2022.08
Server/Hostess
Royal Pizza
2021.09 - 2021.11
High School Diploma -
Robert Thirsk High School
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