Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Spirit Halloween (Seasonal)
08.2024 - Current
Customer service
Inventory, putting away new product, cash handling, setting up and taking down the store.
Conducted daily store operations, including opening and closing procedures and cash handling.
Developed strategies to maximize sales and profitability.
Recruited, trained and supervised new employees.
Created weekly work schedules for store personnel.
Managed daily banking activities such as deposits and withdrawals.
Sales Associate
Queenston-Lewiston Duty Free
11.2023 - 08.2024
Greeted customers and provided exceptional customer service.
Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services.
Restocked shelves as needed to ensure sufficient inventory levels.
Upsold additional items based on customer interests and needs.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Maintained cleanliness of store environment including floors, windows, displays.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Tasting Bar experience
• Liqour sales
Assistant Manager
Spirit Halloween
07.2022 - 11.2023
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
NYX E-CIGS
04.2022 - 08.2023
Opening and closing the store, providing customer service, cleaning procedures, receiving and putting out product.
Key Holder/Sales Associate
Work Authority
11.2019 - 04.2022
Performed store opening, closing tasks and maintained cleanliness.
Receiving and shipping, and pricing products
Crew Member
Wendy's
10.2017 - 11.2018
Provided customer care while working front cash/drive-thru and in the dining area, cleaned and maintained the store before/during and after hours, communicated clearly and positively with co-workers/management along with resolved guest complaints promptly and professionally.
Education
Secondary School -
Collegiate
St. Catharines, ON
06.2018
Skills
Customer Service Excellence
Precise Cash Handling
Sales Experience
Team Leadership
Effective Upselling
Strong Interpersonal Skills
Retail Store Management
Inventory Management
Theft Prevention
Certification
Service Excellence, 10/01/17
First Aid & CPR Level C, 10/01/17
WHMIS, 10/01/17
Smart Serve, 12/20/23
Additional Information
Strong interpersonal skills and am able to work as a part of a team. Strong leadership and initiative skills. Flexible in various situations, including problem solving and customer service.