Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
StoreManager

Jessica Easton

St. Catharines,ON

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Store Manager

Spirit Halloween (Seasonal)
08.2024 - Current
  • Customer service
  • Inventory, putting away new product, cash handling, setting up and taking down the store.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Recruited, trained and supervised new employees.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.

Sales Associate

Queenston-Lewiston Duty Free
11.2023 - 08.2024
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Upsold additional items based on customer interests and needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

• Tasting Bar experience

• Liqour sales

Assistant Manager

Spirit Halloween
07.2022 - 11.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Sales Associate

NYX E-CIGS
04.2022 - 08.2023
  • Opening and closing the store, providing customer service, cleaning procedures, receiving and putting out product.

Key Holder/Sales Associate

Work Authority
11.2019 - 04.2022
  • Performed store opening, closing tasks and maintained cleanliness.
  • Receiving and shipping, and pricing products

Crew Member

Wendy's
10.2017 - 11.2018
  • Provided customer care while working front cash/drive-thru and in the dining area, cleaned and maintained the store before/during and after hours, communicated clearly and positively with co-workers/management along with resolved guest complaints promptly and professionally.

Education

Secondary School -

Collegiate
St. Catharines, ON
06.2018

Skills

  • Customer Service Excellence
  • Precise Cash Handling
  • Sales Experience
  • Team Leadership
  • Effective Upselling
  • Strong Interpersonal Skills
  • Retail Store Management
  • Inventory Management
  • Theft Prevention

Certification

  • Service Excellence, 10/01/17
  • First Aid & CPR Level C, 10/01/17
  • WHMIS, 10/01/17
  • Smart Serve, 12/20/23

Additional Information

Strong interpersonal skills and am able to work as a part of a team. Strong leadership and initiative skills. Flexible in various situations, including problem solving and customer service.

Timeline

Store Manager

Spirit Halloween (Seasonal)
08.2024 - Current

Sales Associate

Queenston-Lewiston Duty Free
11.2023 - 08.2024

Assistant Manager

Spirit Halloween
07.2022 - 11.2023

Sales Associate

NYX E-CIGS
04.2022 - 08.2023

Key Holder/Sales Associate

Work Authority
11.2019 - 04.2022

Crew Member

Wendy's
10.2017 - 11.2018

Secondary School -

Collegiate
Jessica Easton