Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica Dwyer

Powassan,ON

Summary

Dedicated hard worker, with exceptional time management and meticulous cleaning skills. Proven track record in resolving customer complaints and ensuring satisfaction, while maintaining health and safety compliance. Adept at multitasking and crew management, delivering top-notch service in both residential and commercial settings. Reliable and detail-oriented professional committed to excellence.

Overview

10
10
years of professional experience

Work History

Route Manager

Molly Maid
North Bay, Ontario
06.2025 - Current

Route Manager

Molly Maid
Cambridge, Ontario
05.2015 - 05.2025
  • Maintained accurate records of cleaning times, and collected payments as required.
  • Resolved customer complaints concerning cleanliness or service issues promptly and professionally.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Experience in cleaning not only residential, but also commercial, offices, and Airbnbs.
  • Inspected rooms for cleanliness prior to customers' arrival.
  • Provided assistance with laundry services when needed.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, tubs/showers, and floors.
  • Cleaned kitchens, including countertops, sinks, fronts of all cabinets, the outside and inside of appliances, dishes, and floors.
  • Swept and mopped floors, vacuumed carpets, dusted surfaces, and made beds.
  • Washed windows both inside and outside of the home at the customer's request.
  • Emptied trash cans and replaced liners as needed.
  • Performed pre-inspection of areas to be cleaned to determine appropriate cleaning method.
  • Communicated professionally with clients throughout the duration of each job.
  • Confirmed customer satisfaction with cleaning and overall service before leaving home or business.
  • Explained cleaning process to residential customers upon arrival at the home and answered questions.
  • Demonstrated enthusiasm and a positive attitude when working.

Education

High School Diploma -

Galt Collegiate Institute
Cambridge
06-2011

Some College (No Degree) - Acting For Tv And Film

Niagara College
Welland

Skills

  • Meticulous cleaning skills
  • Strong communication skills
  • Record keeping
  • Multitasking and organization
  • Crew management
  • Exceptional time management
  • Problem-solving
  • Attention to detail
  • Reliable and punctual
  • Commercial and residential cleaning
  • Conflict resolution
  • Health and safety compliance

References

References available upon request.

Timeline

Route Manager

Molly Maid
06.2025 - Current

Route Manager

Molly Maid
05.2015 - 05.2025

High School Diploma -

Galt Collegiate Institute

Some College (No Degree) - Acting For Tv And Film

Niagara College

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Jessica Dwyer