Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Durland

Chula Vista

Summary

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations. Highly motivated and skillful has the ability and experience to succeed in the job performance and exceed.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Mental Health Support Worker

YMCA of San Diego County
01.2020 - Current
  • Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
  • Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
  • Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
  • Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
  • Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
  • Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
  • Improved patient outcomes with accurate documentation of mental health symptoms and progress.
  • Served as a reliable point of contact for families seeking updates on their loved one''s progress or needing additional resources.
  • Documented client progress in confidential files.
  • Monitored client progress and provided feedback to families and treatment team members.

Mental Health Aide

Polinsky Childrens Center
02.2019 - 01.2020
  • Improved patient well-being by providing compassionate care and support to individuals with mental health challenges.
  • Provided crisis intervention services, effectively deescalating tense situations and maintaining a safe environment for patients and staff.
  • Ensured timely communication between healthcare providers regarding client updates and concerns for seamless continuity of care.
  • Maintained detailed records of patient progress, enabling more informed decision-making by healthcare professionals.
  • Utilized active listening skills to build rapport with patients, creating an atmosphere of trust and understanding within the clinical setting.
  • Implemented therapeutic activities tailored to individual needs, enhancing overall patient engagement and satisfaction.
  • Conducted regular safety checks, proactively addressing potential hazards within the facility.
  • Demonstrated cultural sensitivity when engaging with diverse populations fostering a welcoming treatment atmosphere.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
  • Assisted staff members during emergency situations while maintaining professionalism and observational skills.
  • Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
  • Enhanced patient stays by creating and maintaining visual calendar of social, recreational and education activities.

Direct Sales Representative

Cox Communications
07.2017 - 02.2019
  • Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
  • Met customers in homes and businesses to discuss and demonstrate products.
  • Increased market share with effective prospecting and lead generation tactics.
  • Enhanced customer satisfaction by providing customized product solutions and building rapport through exceptional communication.
  • Wrote reports outlining activities and sales.
  • Established trust with clients through transparent negotiations, ethical practices, and excellent service delivery standards.
  • Assessed competitor activities and adjusted selling approaches accordingly to maintain a competitive edge in the market landscape.
  • Informed customers of promotions to increase sales productivity and volume.
  • Developed, maintained and utilized diverse client base.
  • Set and achieved company defined sales goals.
  • Built diverse and consistent sales portfolio.

Education

Enrolled - Behavioral Health

Southwestern College
Chula Vista
06-2026

High School Diploma -

Crawford High School
San Diego
06-2017

Skills

  • Mental Health Counseling
  • Crisis Intervention
  • Behavioral Therapy
  • Child & Family Counseling
  • Conflict Management
  • Behavioral Health
  • Mentoring
  • Customer service
  • Client engagement
  • Life skills coaching
  • Intake assessment
  • Peer support
  • Goal development
  • Client support
  • Case documentation
  • Behavioral management
  • Confidential records
  • Verbal and written communication
  • Communicating with clients
  • Customer communications
  • Complaint resolution
  • Documentation and reporting
  • Call control skills
  • Multi-line phone systems
  • Data management

Certification

  • First Aid Certification
  • CPR Certification

Timeline

Mental Health Support Worker

YMCA of San Diego County
01.2020 - Current

Mental Health Aide

Polinsky Childrens Center
02.2019 - 01.2020

Direct Sales Representative

Cox Communications
07.2017 - 02.2019

Enrolled - Behavioral Health

Southwestern College

High School Diploma -

Crawford High School

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Jessica Durland