Jessica Duren
Los Angeles
Summary
Dynamic professional with a proven track record at FedEx, excelling in operational efficiency and customer satisfaction. Skilled in problem-solving and clear communication, I implemented process improvements that enhanced delivery timelines and trained teams to achieve high performance. Committed to fostering positive customer relationships and ensuring service excellence.
Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Truck Control Agent
FedEx
08.2005 - Current
- Managed daily operations to ensure timely package delivery.
- Trained and mentored new agents on best practices and procedures.
- Implemented process improvements that enhanced operational efficiency.
- Oversaw workflow management to optimize team performance and productivity.
- Analyzed shipping data to identify trends and improve service quality.
- Tracking & Coordination : Monitor and manage truck movements for both incoming and outgoing vehicles.
- Information Flow: Act as a central point for vehicle data, communicating with managers and employees.
- Operational Planning: Help plan and direct activities like offloading, loading, and truck departures.
Cashier Manager
Red's Flavor Table
04.2014 - 05.2026
- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers, fostering a customer-focused team environment.
- Analyzed daily sales reports to identify trends and inform staffing decisions.
- Implemented process improvements that enhanced transaction efficiency and reduced wait times.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand
- Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
- Coordinated promotional price changes, ensuring accurate pricing information at the register level.
- Collected valuable feedback from customers regarding their shopping experience, identifying areas for improvement and implementing necessary changes to enhance overall satisfaction.
- Established strong rapport with customers, fostering loyalty and repeat business through exceptional service.
- Introduced customer feedback system, leveraging insights to improve service and product offerings.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
Administrative Assistant
Allstate Imaging
04.2008 - 05.2012
- Coordinated scheduling and maintained calendars for executives, ensuring efficient time management.
- Managed correspondence and communications, fostering clear information flow among team members.
- Developed and implemented office procedures to enhance operational efficiency and workflow.
- Organized meetings and prepared agendas, ensuring all materials were ready and accessible in advance.
- Maintained inventory of office supplies, optimizing procurement processes to reduce costs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Coordinated office operations, enhancing workflow efficiency and communication among departments.
- Managed calendar schedules, ensuring timely appointments and effective time management for executives.
Education
No Degree - Criminal Justice
Los Angeles Southwest College
Los Angeles, CASkills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Goal-oriented mindset
- Clear communication
- Customer needs determination
- Ensuring customer satisfaction
- Service support
Timeline
Cashier Manager
Red's Flavor Table
04.2014 - 05.2026
Administrative Assistant
Allstate Imaging
04.2008 - 05.2012
Truck Control Agent
FedEx
08.2005 - Current
No Degree - Criminal Justice
Los Angeles Southwest College