Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jessica Dunn

Taylor ,BC

Summary

Hardworking and passionate job seeker with strong work ethic and willing to learn. I look forward to securing an entry-level position and am ready to help your team achieve company goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Beards Brewing
09.2022 - Current
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly seating area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the seating area was prepared for seamless service transitions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.

Customer Service Attendant

North Caribou Air
10.2021 - Current
  • Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Collaborated with team members to achieve high levels of performance in demanding situations.
  • Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
  • Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
  • Streamlined check-in processes for faster service, resulting in reduced wait times.

Housekeeping Room Attendant

Home2Suites
03.2019 - 06.2024
  • Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Leveraged problem-solving skills to address unexpected challenges quickly without compromising the quality of service.
  • Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.

Daycare Worker

Wiggles And Giggles Daycare
10.2019 - 01.2020
  • Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
  • Organized stimulating sensory-based activities designed to engage all five senses while encouraging cognitive growth among young learners.
  • Collaborated effectively with fellow staff members to create a cohesive team dedicated to providing top-quality childcare services.
  • Increased parent satisfaction with regular communication about their child''s progress and daily experiences.

Waitress

Humptys
10.2018 - 12.2018
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Provided timely tableside assistance to guests requiring additional condiments or utensils.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Education

GRADE 11 -

North Peace Secondary School
Fort St. John, BC

Skills

Fast learner

Team player

Reliable

Flexible availability

Languages

English

Certification

Serving it Right certificate

Certificate of completion Respinsible adult course

Traffic Control Certificate valid Sept 2023-Sept 2026

Valid Class 7 N BC drivers license

Timeline

Server

Beards Brewing
09.2022 - Current

Customer Service Attendant

North Caribou Air
10.2021 - Current

Daycare Worker

Wiggles And Giggles Daycare
10.2019 - 01.2020

Housekeeping Room Attendant

Home2Suites
03.2019 - 06.2024

Waitress

Humptys
10.2018 - 12.2018

GRADE 11 -

North Peace Secondary School

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Jessica Dunn