Jessica Dias
Jelly Belly Candy Company
Rio Vista
13
years of professional experience
A Customer Service and Administrative professional bringing to your organization enthusiasm, dedication, integrity, and a strong work ethic. Emphasis on accuracy while maintaining the customer relationship. Strongest assets are dependability, loyalty, and honesty.
Professional with experience in managing accounts receivable processes. Proficient in invoice processing, payment tracking, and resolving discrepancies. Strong focus on team collaboration and achieving financial goals. Reliable and adaptable to changing business needs. Skilled in using accounting software and maintaining effective communication.
Work History
Accounts Receivable Specialist
2 Years 2 Months- Manage accounts receivable process, including invoicing, payment collection, and account reconciliation
- Collaborate with sales team to resolve customer disputes and ensure timely payment of outstanding invoices
- Maintain accurate records of all financial transactions and updated customer accounts accordingly
- Generate monthly aging reports to identify delinquent accounts and prioritize collection efforts
- Work closely with the finance department to reconcile discrepancies between invoices and payments received
- Assist in the preparation of financial statements by providing accurate accounts receivable data
- Resolve complex billing issues by conducting thorough research and analysis of customer accounts
- Provide exceptional customer service by promptly responding to inquiries regarding billing matters or account balances
- Collaborate with external auditors during year-end audits, providing necessary documentation related to accounts receivable
- Investigate discrepancies between purchase orders, delivery receipts, and invoices for prompt resolution
- Maintain strong relationships with key customers, ensuring timely payment and resolving any billing issues
- Create spreadsheets for each customer with detailed analysis of all open and resolved deductions
- Reconciled customer accounts to maintain accurate financial records and resolve discrepancies.
Court Clerk III
5 Years 11 Months- Executed filings both paper and via electronic e-file, electronic, queues for civil, family law, criminal, traffic, and probate. posted and collected fees.
- Verified documents filed correctly. answered phones.
- Managed variety of documents, warrants, writs, orders, subpoenas, letters to appear and abstracts, compliance, and non-compliance.
- Posted and vacated motions, trials, hearings, and other proceedings to calendaring system and prepared minutes.
- Executed cite out on active warrants served and set up for court date.
- Interacted daily with public, attorneys, district attorney office, probation department, public defender office, sheriff's department, California highway patrol, police department, fish & game, parks and recreation.
- Created payment arrangements.
Administrative Assistant
1 Year 6 Months- Heavy phone contact
- Processed Accounts receivables, billing, and bank deposits.
- Reconciled timecards and payroll
- Scheduled caregivers, nurses, filing for all five remote offices.
- Maintained regulatory compliance by aligning employee practices with VA internal and external requirements.
- Assisted Human Resources
Service Administrator
9 Months- Reconciled payroll for processing
- Administered warranty claims, authorized, opened, and closed all warranty work orders and coded claim settlements.
- Returned warranty parts for claims.
- Provided back up for dispatch and receptionist.
Dispatcher
3 Months- Dispatched technicians to jobs, scheduled service for dispatch, worked with various warranty companies to schedule technicians, typed up work orders and billing.
- Answered incoming calls.
- Prepared estimates and proposals
- Managed all clerical functions.
Service Department Administrator
1 Year 8 Months- Processed payroll for seventeen technicians.
- Open and closed repair orders
- Invoiced and reconciled daily cash sales.
Education
Diploma
Skills
Microsoft Office Suite
Accounts Receivables
Payroll
Cash handling
typing 80 WPM. Heavy customer interaction. Time management
criminal investigation. Flexible adaptable and able to easily learn new software programs. Thrive in a team setting but can also work with little to no supervision.
Microsoft Excel
Accounts receivable
Account reconciliation
Data inputting
Credit and collections
Investigative research
Payment negotiations
Strong client relations skills
Collections
Dispute resolution
Statement preparation
Research and due diligence
Relationship building
Billing dispute resolution
Adjustment posting
Spreadsheets and journal entries
Microsoft office
Critical thinking
Attention to detail
Time management
Data entry
Data analysis
Proactive and Self-motivated
Communication management professional
Analytical reasoning
Data entry and 10-key
Precision and accuracy
Vendor relationships
Timeline
Accounts Receivable Specialist
Jelly Belly Candy Company
04.2024 - CurrentRead More
Court Clerk III
Superior Court of California, County of Mendocino
02.2018 - 01.2024Read More
Administrative Assistant
Pacific Medical Resources, Inc
08.2016 - 02.2018Read More
Service Administrator
Pape Material Handling, Inc
10.2015 - 07.2016Read More
Dispatcher
Tri Valley Electrical Service, Inc
11.2014 - 02.2015Read More
Service Department Administrator
Coasty Counties Truck & Equipment
03.2013 - 11.2014Read More
Hayward High School
Diploma
Read More