Jessica Dial
Red Deer County,AB
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
14
14
years of professional experience
Work History
Virtual Care Coordinator
Fen Vet
Airdrie, Alberta
02.2023 - 10.2025
- Assisted in client communications to enhance service satisfaction.
- Managed appointment scheduling for veterinary consultations and follow-ups.
- Maintained accurate patient records in electronic health systems.
- Educated pet owners on post-treatment care and health maintenance.
- Educated clients on available resources and services within their communities.
- Responded promptly to inquiries from patients regarding their care plans.
- Scheduled appointments for clients with appropriate medical specialists.
Receptionist
Clearview and Easthill Dog and Cat Hospital
Red Deer, Alberta
12.2017 - 02.2023
- Scheduled and confirmed appointments
- Ensured Client and Patient information was accurate and kept confidential
- Provided exceptional service to clients and patients
- Followed clinic policies and procedures
- Responsible for training new receptionists
- Processed day end and kept track of deposits/payments received
- Organization and cleanliness of the reception area and exam rooms
- Handled incoming and outgoing electronic correspondence
- Daily use of Cornerstone scheduling software and Windows programs
Receptionist/Technician Assistant
Blackfalds Veterinary Hospital
Blackfalds, Alberta
06.2014 - 12.2017
- Welcome patients and their owners as they entered the clinic
- Functional knowledge of reception duties and client communication
- Hands on experience in electronic medical records management and clinics procedures associated with animal care
- Scheduled and rescheduled appointments as necessary
- Took telephone calls to provide information and answer queries
- Handled incoming, outgoing mail and electronic correspondence
- Assisted Veterinary Technicians and Doctors with clinic procedures
Legal Assistant
Chapman Riebeek LLP
Red Deer, AB
06.2011 - 01.2013
- Extensive use of Microsoft Office, including Microsoft Word, Excel and Outlook
- Proficiency working with advanced technology
- Worked closely with lawyer
- Prepared and filed requested legal documents at the Courthouse
- Drafted letters to clients and opposing counsel
- Communicated with clients, opposing counsel and Clerks of the Court
- Monthly billing
- Scheduled appointments/meetings and assisted with questions via telephone
- Maintained extreme client confidentiality
- Commissioner for Oaths
Education
Legal Assistant Diploma -
Red Deer College
Red Deer, AB06-2011
High School Diploma -
Strathcona Composite High School
Edmonton, AB08-2007
Skills
- Appointment scheduling
- Electronic records management
- Client communication
- Multitasking and organization
- Policy adherence
Timeline
Virtual Care Coordinator
Fen Vet
02.2023 - 10.2025
Receptionist
Clearview and Easthill Dog and Cat Hospital
12.2017 - 02.2023
Receptionist/Technician Assistant
Blackfalds Veterinary Hospital
06.2014 - 12.2017
Legal Assistant
Chapman Riebeek LLP
06.2011 - 01.2013
Legal Assistant Diploma -
Red Deer College
High School Diploma -
Strathcona Composite High School