Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
14
14
years of professional experience
Work History
Virtual Care Coordinator
Fen Vet
Airdrie, Alberta
02.2023 - 10.2025
Assisted in client communications to enhance service satisfaction.
Managed appointment scheduling for veterinary consultations and follow-ups.
Maintained accurate patient records in electronic health systems.
Educated pet owners on post-treatment care and health maintenance.
Educated clients on available resources and services within their communities.
Responded promptly to inquiries from patients regarding their care plans.
Scheduled appointments for clients with appropriate medical specialists.
Receptionist
Clearview and Easthill Dog and Cat Hospital
Red Deer, Alberta
12.2017 - 02.2023
Scheduled and confirmed appointments
Ensured Client and Patient information was accurate and kept confidential
Provided exceptional service to clients and patients
Followed clinic policies and procedures
Responsible for training new receptionists
Processed day end and kept track of deposits/payments received
Organization and cleanliness of the reception area and exam rooms
Handled incoming and outgoing electronic correspondence
Daily use of Cornerstone scheduling software and Windows programs
Receptionist/Technician Assistant
Blackfalds Veterinary Hospital
Blackfalds, Alberta
06.2014 - 12.2017
Welcome patients and their owners as they entered the clinic
Functional knowledge of reception duties and client communication
Hands on experience in electronic medical records management and clinics procedures associated with animal care
Scheduled and rescheduled appointments as necessary
Took telephone calls to provide information and answer queries
Handled incoming, outgoing mail and electronic correspondence
Assisted Veterinary Technicians and Doctors with clinic procedures
Legal Assistant
Chapman Riebeek LLP
Red Deer, AB
06.2011 - 01.2013
Extensive use of Microsoft Office, including Microsoft Word, Excel and Outlook
Proficiency working with advanced technology
Worked closely with lawyer
Prepared and filed requested legal documents at the Courthouse
Drafted letters to clients and opposing counsel
Communicated with clients, opposing counsel and Clerks of the Court
Monthly billing
Scheduled appointments/meetings and assisted with questions via telephone