Jessica Delgado
Mississauga,ON
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
24PetWatch
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- collaborated with pet professionals to aid in the recovery process for lost pets
Master Personal Trainer
LA Fitness
02.2022 - 03.2024
- Built strong rapport with clients through consistent communication regarding goals, progress updates, and adjustments to training plans as needed.
- Conducted thorough fitness assessments to accurately determine clients'' physical capabilities and establish baseline metrics for tracking progress.
- Encouraged participants to stay motivated and reach fitness goals.
- Increased client fitness levels by designing and implementing personalized training programs tailored to individual needs.
Lounge Server
Moxies Bar & Grill
07.2021 - 07.2022
- Demonstrated knowledge of various wines, spirits, and beers to provide recommendations tailored to individual preferences.
- Accurately processed payments, handling cash, credit cards, and gift certificates with precision.
- Resolved customer complaints diplomatically to maintain overall satisfaction levels within the establishment.
- Managed high-volume workloads during peak hours while maintaining a positive attitude and professional demeanor.
- Enhanced customer satisfaction by providing exceptional service and attending to special requests.
Server
Dennys Restaurant
08.2014 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate of Applied Science - Health And Fitness
Humber College
Toronto, ON01-2020
Associate of Applied Science - Practical Nursing
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON01-2017
Associate of Applied Science - General Arts And Science - Health Profile
Sheridan College
Brampton, ON12-2015
High School Diploma -
St.Marcellinus Secondary School
Mississauga, ON06-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Payment processing
- Follow-up skills
- Live chat support
Languages
English
Native or Bilingual
Spanish
Limited Working
Certification
- CPT - Certified Personal Trainer- CanFitPro
- Healthy Eating & Weight Loss Coach- CanFitPro
- First Aid & CPR
- Smart Serve
Timeline
Customer Service Representative
24PetWatch
08.2023 - Current
Master Personal Trainer
LA Fitness
02.2022 - 03.2024
Lounge Server
Moxies Bar & Grill
07.2021 - 07.2022
Server
Dennys Restaurant
08.2014 - 06.2021
Associate of Applied Science - Health And Fitness
Humber College
Associate of Applied Science - Practical Nursing
Sheridan College Institute of Technology And Advanced Learning
Associate of Applied Science - General Arts And Science - Health Profile
Sheridan College
High School Diploma -
St.Marcellinus Secondary School