JESSICA DELEZ
Dieppe,NB
Summary
Ten transformative years as a Social Development Practitioner have honed my expertise in behavioral change, public health, and international community program management.
My humanitarian lens is sharpened by a potent mix of sterling communication, the artistry of educational training design, and meticulous administrative precision, ensuring every interaction transcends mere service to become an experience.
Overview
11
11
years of professional experience
Work History
Training Facilitator
Independent Consultant
01.2021 - Current
- Identified areas in need of improvement and implemented solutions.
- Assessed skill gaps for participants and developed training courses to meet identified needs.
- Prepare all presentations, documents and exercises for participants
Customer Service Specialist
Nordia Inc.
03.2021 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Manager
HOUSE OF NAZARETH
03.2019 - 12.2020
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
IELTS Trainer
ENGLISH PARTNER
11.2018 - 08.2019
- Prepared materials for practice for students’ familiarity to IELTS examination and monitors students’ progress
- Conducted student progress reviews and provided individual feedback for each student on strengths and weaknesses.
Program Manager
CATHOLIC RELIEF SERVICE
09.2016 - 10.2017
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coordinate with other agencies and participate in writing of proposals for program grants and budgets
Team Leader
OXFAM INTERMON
03.2015 - 12.2015
- Water sanitation and hygiene programs) deployed in South Sudan, Lead the operation and program of public health related activities in the field like advocacy and campaign, construction of sanitation facilities
- Coordinate with all actors in the area to hasten the process of program implementation
- Responsible in leading the team and monitor progress of the program
- Conduct trainings and write all reports and program documentation
Public Health Officer
OXFAM GREAT BRITAIN
01.2014 - 05.2014
- Conducted health screenings and assessments to identify health needs and risk factors for individuals and communities.
- Participated in health education research initiatives, developing and evaluating health education programs.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
Customer Service Associate
Convergys
03.2013 - 12.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Training Specialist
DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT
05.2012 - 12.2012
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Documented participation and evaluated learning for each participant.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
Education
Master of Arts - Public Administration And Community Development
Philippine Christian University
Philippines2012
Bachelor of Arts - Public Administration And Community Development
University of Dela Salle, Philippines
Philippines03.2006
Skills
- Training Materials and Documentation
- Time Management
- Policy and Procedure Improvement
- Supply Chain Distribution
- Operational Efficiency
- Customer Accounts Management
- Critical Thinking
- Customer Needs Assessments
- Organizational Systems
Websites
References
Dhalia De Joya
Customer Service Associate
Commercial Banking, Scotia Bank
dahlian.dejoya@gmail.com
+15068502742
Oscar Kambali
+15062296031
oscarma1968@yahoo.fr
Shelter Part time Worker/RCMP Officer
Stephen Macdonald
Program Director
Threshold Community Center
macdonald@thresholdhouse.ca
+12509380483
Languages
English
Full Professional
Timeline
Customer Service Specialist
Nordia Inc.
03.2021 - 07.2021
Training Facilitator
Independent Consultant
01.2021 - Current
Manager
HOUSE OF NAZARETH
03.2019 - 12.2020
IELTS Trainer
ENGLISH PARTNER
11.2018 - 08.2019
Program Manager
CATHOLIC RELIEF SERVICE
09.2016 - 10.2017
Team Leader
OXFAM INTERMON
03.2015 - 12.2015
Public Health Officer
OXFAM GREAT BRITAIN
01.2014 - 05.2014
Customer Service Associate
Convergys
03.2013 - 12.2013
Training Specialist
DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT
05.2012 - 12.2012
Master of Arts - Public Administration And Community Development
Philippine Christian University
Bachelor of Arts - Public Administration And Community Development
University of Dela Salle, Philippines
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