Jessica De La Torre
Riverside
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Office Assistant
Asistencia Villa Rehabilitation and Care Center
04.2024 - Current
- Assisted with census on PCC & excel.
- Worked on AHT and PCC.
- Worked on Write Off's and Collection.
- Reviewed Mini Packets & input information on PCC.
- Verified insurances, to confirm whose at risk for payment.
- Spoke with resident's & their families in regards to copay, share of cost, private pay.
- Sent collection letters & statements.
- Followed up on private accounts.
- Assisted with custodial authorizations & TARs.
- Assisted with CCI billing.
- Posted money in PCC.
- Am able to post ancillaries.
Business Office Assistant
Park Ave Healthcare
10.2022 - 04.2024
- Responded to inquiries from callers seeking information.
- Contributed to a positive work environment by greeting visitors professionally, managing incoming calls, and addressing needs promptly.
- Bolstered client satisfaction with prompt and accurate responses to inquiries and concerns via phone or email.
- Maintained status reports for client accounts.
- Managed front desk operations to create welcoming environment for visitors.
- Handled Private accounts.
- Sent collection letters and statements.
- Worked on Write Off Packets & Collection Packets.
- Assisted with Medi-Cal Pending cases.
- Applied for Medi-Cal for residents.
- Worked on authorizations and TAR for residents.
- Would do morning census for facility.
- Assisted in Stand Up, in absence of BOM.
- Talked with family in regards to balances owed.
Front Desk Receptionist
park ave healthcare and wellness center
10.2021 - 04.2024
- As the receptionist, I screen staff and visitors before they enter the facility, I answer phone calls and take messages for head managers and social services. I inform visitors about any changes to cdc guidelines for our county and rules of our facility
Activity assistant
Park Ave healthcare and wellness center
09.2011 - 10.2022
- I work with residents in dining room. I supply activities to keep residents entertained.
- Room visits. I would do charting and help my director with getting information on new residents.
- Help organize special events for residents, and as well with individual residents and their family.
Kitchen Aide
Park Ave healthcare and wellness center
06.2011 - 01.2012
- I worked as tray line, preparing the carts for dinner and breakfast. Updating residents diets.
- I would prepare snacks for nourishments.
- I did dishwasher.
- Sweep and mop the kitchen.
- I did computer work, when kitchen tried to make the dotes through computer instead of paper.
- Worked in a fast pace environment.
- I attended residents with meal changes they asked for.
Education
High school - equivalent
Skills
- Office experience
- Alzheimer's Care
- Microsoft Word
- Cash handling
- Microsoft Powerpoint
- Dementia Care
- Front desk
- Nursing home experience
- Microsoft Office
- Memory Care
- Customer service
- Medical billing
- Spanish
- PCC
- AHT
- Answering calls
- Billing
- Authorizations
Certification
- Medical Billing March 2021 to Present
- Activity Director November 2017 to Present
Languages
Spanish
Timeline
Business Office Assistant
Asistencia Villa Rehabilitation and Care Center
04.2024 - Current
Business Office Assistant
Park Ave Healthcare
10.2022 - 04.2024
Front Desk Receptionist
park ave healthcare and wellness center
10.2021 - 04.2024
Activity assistant
Park Ave healthcare and wellness center
09.2011 - 10.2022
Kitchen Aide
Park Ave healthcare and wellness center
06.2011 - 01.2012
High school - equivalent
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