Jessica De Faria
Mulmur,ON
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
11
11
years of professional experience
Work History
Case Manager
Cedar Heights Residential Living
02.2018 - Current
- Working and supporting individuals diagnosed with ASD, FASD, and various other brain-based disabilities
- Worked collaboratively with a team, and various outside organizations to provide the highest level of support for each individual client
- Coordinating and providing care that is client-centred, culturally inclusive, and trauma informed acting as the clients advocate in all areas of daily living
- This includes the development and coordination of life skills, education, recreation, community involvement, and behaviour management programming and implementation strategies
- The ability to actively listen and provide an empathetic approach to client interaction
- Knowledge of crisis intervention techniques, and successful in de-escalation in crisis situations
- Responsible for the intake, administration and documentation of medication
- Responsible for Plan of Care documentation, recording, filing, documenting, interpreting data, and various other clerical duties
- Worked within a budget to provide culturally inclusive and individualized meals for each client
- Worked as a vital member of the on-call staff to provide support in times of emergency
- The supervisor for student staff that joined our team
- Participation in training and workshops.
Instructor Therapist
Therapy Within Reach
09.2016 - 01.2017
- Travelled to clients homes to implement IBI therapy for children with Autism
- Responsible for developing the proper material to implement programs, as well as carry out the programs to help the children reach their full learning potential
- Collected data during teaching to track progress, and then graphed the results for the senior therapist, and clinician.
Child Care Inclusion Facilitator
Tots-n-tikes
07.2016 - 08.2016
- Working in a preschool daycare classroom making sure all children are included in all activities that take place throughout the day
- Making sure all children are given the time and attention to reach their full potential, and encourage them to grow their knowledge, expand their imagination, and develop their growing skills.
YMCA Day Camp
YMCA
06.2015 - 09.2015
- Worked one on one as an inclusion counsellor, as well as assisted with the other age groups
- Responsible for including an individual with exceptionalities into all aspects of daily camp activities, and making camp an inclusive environment for all children attending camp
- Also helped setting up games and activities for all children
- Interacting with parents at drop off and pick up was also important to ensuring the best outcome for each child at camp
- Summer employment.
Receptionist
Mulmur Stone Inc
04.2014 - 08.2014
- Receptionist and first contact for service
- Worked in an office setting answering phones, taking messages, taking orders, organizing deliveries, and running through transactions
- Worked with customers in person and over the phone, individuals and companies
- Summer employment.
Receptionist
Egans Campground
06.2013 - 01.2014
- Receptionist and first contact for service, registered guests and worked in the camp store selling basic groceries, candy, pop, and fire wood
- Directed campers to their campsites, and answered any questions of concerns
- Was also in charge of many draws and raffles
- Summer employment.
Education
BA Specialization in Child and Family Studies -
Nipissing University
Bracebridge, ON01.2016
St. Thomas Aquinas Secondary High School
Tottenham, ON01.2012
Holy Family Catholic Elementary School
Alliston, ON01.2008
Skills
- CPR Certified Level C
- CPI trained
- CARE training
- Diversity and Inclusion Training
- Racism and Discrimination Training
- Well organized
- Strong time management skills
- High detail orientation
- Knowledge-hungry learner
- Records Management
- Client Advocacy
- Program Development
- MS Office
- Creative Thinking
- Team Collaboration
Accomplishments
- BA Specialization in Child and Family Studies Degree
- At high school graduation received "Catholic Student of The Year", which was awarded to two students with outstanding community involvement, a caring and compassionate student, an excellent scholar and a team player.
Timeline
Case Manager
Cedar Heights Residential Living
02.2018 - Current
Instructor Therapist
Therapy Within Reach
09.2016 - 01.2017
Child Care Inclusion Facilitator
Tots-n-tikes
07.2016 - 08.2016
YMCA Day Camp
YMCA
06.2015 - 09.2015
Receptionist
Mulmur Stone Inc
04.2014 - 08.2014
Receptionist
Egans Campground
06.2013 - 01.2014
BA Specialization in Child and Family Studies -
Nipissing University
St. Thomas Aquinas Secondary High School
Holy Family Catholic Elementary School
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