Jessica Daw
San Diego,CA
Summary
Results-driven professional in operations management with expertise in customer relations and staff training. Proven ability to enhance workflow efficiency and foster strong client connections in the pet grooming industry.
Overview
20
20
years of professional experience
Work History
Owner/Operator
Jessie's Dapper Dawgs
San Diego, CA
04.2024 - Current
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Managed day-to-day business operations.
- Performed grooming services including bathing, clipping, and nail trimming for various dog breeds.
- Maintained cleanliness and organization of grooming tools and workspaces to ensure optimal safety standards.
- Developed strong relationships with pet owners to understand specific grooming needs and preferences.
- Implemented efficient scheduling processes to maximize daily grooming appointments and reduce wait times.
- Monitored dogs' behavior during grooming sessions to ensure comfort and minimize stress levels.
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Promoted a safe working environment by enforcing company safety guidelines among team members consistently.
Professional Dog Groomer
Aussie Pet Mobile
San Diego, CA
01.2021 - 03.2024
- Provided high-quality grooming services including bathing, brushing, and nail trimming for various dog breeds.
- Maintained cleanliness and organization of grooming tools and workstations to ensure safe environment.
- Educated pet owners on grooming best practices and health care tips for optimal pet well-being.
- Assisted in managing appointment schedules to maximize service efficiency and customer satisfaction.
- Adapted grooming techniques based on individual dog temperaments to minimize stress during sessions.
- Implemented sanitation protocols to uphold hygiene standards and prevent cross-contamination between pets.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
Professional Dog Groomer
PetSmart
San Diego, CA
10.2018 - 10.2019
- Collaborated with team members to improve workflow processes and enhance overall service delivery.
- Developed strong relationships with clients through excellent customer service and personalized attention to pets' needs.
- Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
- Exemplified excellent time management skills by consistently completing grooming appointments within the allotted timeframe without compromising service quality.
Aviation Boatswain's Mate Handler
US Navy
Norfolk, VA
09.2013 - 10.2018
- Oversaw aircraft handling operations ensuring safety and efficiency on flight deck.
- Managed launch and recovery of aircraft, coordinating with multiple teams for seamless execution.
- Trained junior personnel in safe equipment operation and emergency procedures, enhancing team readiness.
- Developed standard operating procedures to improve workflow and reduce turnaround times during flight operations.
- Conducted inspections of ground support equipment, maintaining operational readiness and compliance with safety standards.
- Assisted with damage control efforts during emergencies to minimize loss of life or equipment while maintaining operational readiness.
Professional Dog Groomer
PetSmart
Virginia Beach, VA
05.2013 - 09.2018
- Increased client retention through excellent communication and rapport-building with pet owners.
- Assisted in training new employees on proper handling techniques, equipment usage, and salon policies as needed.
- Delivered personalized consultations with clients prior to appointments to understand their specific requirements thoroughly.
- Elevated overall service quality by consistently soliciting feedback from clients to identify areas for improvement or enhancement.
Professional Dog Groomer/Salon Manager
PetSmart
Simi Valley, CA
05.2006 - 05.2013
- Led grooming operations, ensuring high-quality service and customer satisfaction.
- Mentored junior groomers, providing training on techniques and best practices.
- Implemented efficient scheduling systems to optimize workflow and reduce wait times.
- Developed customized grooming plans tailored to individual pet needs and owner preferences.
- Maintained cleanliness and safety standards in grooming areas to promote hygiene.
Education
Bachelor of Science - Accounting
National University
La Jolla, CA10.2025
Skills
- Operations management
- Documentation and reporting
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Business management
- Business planning
- Staff training and development
- Personnel management
- Strategic planning
Timeline
Owner/Operator
Jessie's Dapper Dawgs
04.2024 - Current
Professional Dog Groomer
Aussie Pet Mobile
01.2021 - 03.2024
Professional Dog Groomer
PetSmart
10.2018 - 10.2019
Aviation Boatswain's Mate Handler
US Navy
09.2013 - 10.2018
Professional Dog Groomer
PetSmart
05.2013 - 09.2018
Professional Dog Groomer/Salon Manager
PetSmart
05.2006 - 05.2013
Bachelor of Science - Accounting
National University