JESSICA DARIO
Los Angeles
Summary
Dynamic Branch Operations Coordinator at Wells Fargo with over 10 years in banking, excelling in customer experience and risk management. Proven ability to diffuse challenging situations while ensuring compliance with policies. Skilled in fraud identification and cash handling, fostering trust and satisfaction among clients. Committed to enhancing operational efficiency and team support.
Overview
19
19
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
10.2014 - Current
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers and refer to banker when appropriate
- Learned about customer's financial needs, built rapport and established trust, resulting in quality customer service to help them succeed financially
- Help mitigate risk by successfully complying with policies and procedures, identify suspicious activity and escalate as needed
- Taking ownership with customer complaints and provided solutions to enhance customer satisfaction.
- Provide excellent customer experience, I am able to diffuse difficult situations and interject to help my peers when they need assistance
- Mobile banking specialist, I am confident discussing mobile options with all customers and encourage them to use mobile banking alternatives and guide them when appropriate.
- Complete monthly control online tasks and help management ensure te team is on track with their tasks
- Good organization skills help in maintaining and managing important records and documentation, which is very crucial for the organization.
DT Cashier
El Pollo Loco
07.2006 - 08.2014
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Bell High School, Bell CA
06.2006
Skills
- Excellent Time Management Skills
- Exceptional Customer Experience, Able To Diffuse Difficult Situations
- Knowledgeable In Banking Procedures And Policies With Over 10 Years Experience In The Banking Industries
- Excellent Problem Solving Skills, Able To Work Diligently In A Fast Paced Environment
- Fraud Identification
- Cash Handling Expertise
- Excellent Risk Management Skills
- Strong Sense of Banking Ethics
- Excellent Communication Skills
- New Teller Training
Languages
Spanish
Timeline
Branch Operations Coordinator
Wells Fargo
10.2014 - Current
DT Cashier
El Pollo Loco
07.2006 - 08.2014
Bell High School, Bell CA
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