Jessica Dang
Fremont
Summary
Focused and reliable candidate bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
5
5
years of professional experience
Work History
Marketing Coordinator
Straits Restaurant
09.2019 - 03.2021
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Composed daily posts for social media and helped build presence on Facebook and Instagram.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships
- Generated reports detailing campaign performance, customer engagement and engagement trends
- Continually maintained and improved company's reputation and positive image in markets served.
Host
Straits Restaurant
05.2016 - 09.2019
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server
Kura Sushi
06.2016 - 09.2019
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Science - Marketing
University of San Francisco
San Francisco, CA05.2019
Skills
- Customer Service
- Team Collaboration
- Guest Engagement
- Food Sales and Promotion
- Point of Sale Operation
- Strong Work Ethic
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Timeline
Marketing Coordinator
Straits Restaurant
09.2019 - 03.2021
Server
Kura Sushi
06.2016 - 09.2019
Host
Straits Restaurant
05.2016 - 09.2019
Bachelor of Science - Marketing
University of San Francisco
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