Jessica Cry
San Francisco
Summary
Results-driven Representative recognized for high productivity and task efficiency. Expertise in employee communication, problem resolution, and process optimization. Proven skills in negotiation, strategy development, and customer relationship management. Utilizes active listening and persuasive speaking to achieve objectives and exceed performance goals.
Overview
5
5
years of professional experience
Work History
Representative
IFPTE Local 21
Oakland
07.2021 - Current
- Ensured compliance with applicable labor laws, rules, regulations, policies.
- Prepared reports summarizing labor relations activities.
- Provided advice on labor relations matters such as contract interpretation, discipline procedures.
- Resolved conflicts between employees or between employees and management personnel.
- Organized informational meetings for union members to discuss workplace issues.
- Conducted surveys among union members regarding their satisfaction with services provided by the union.
- Developed and implemented strategies to ensure union members' rights were upheld.
- Assessed changes in collective bargaining agreements due to new legislation or court rulings.
- Reviewed and responded to grievances from union members.
- Represented workers at grievance hearings before third-party arbitrators.
- Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.
- Testified in legal proceedings to discuss labor relations and labor contracts.
Organizer
UFCW Local 5
03.2020 - 07.2021
- Organized with workers to form a union.
- Bargained employee contracts as second chair.
- Assisted in developing policies and procedures for the Human Resources Department.
- Ensured compliance with all federal and state labor laws regarding wages and hours worked.
- Provided advice and counsel on employee relations issues ranging from attendance problems to harassment claims.
- Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
- Created and managed filing systems for easy access to records and documents.
- Analyzed data from past events to identify areas for improvement.
Education
Broadcasting & Electronic Media Arts
City College of San Francisco
San Francisco, CABroadcasting & Electronic Communication Arts
San Francisco State University
Skills
- PC, Mac, Excel, Word, PowerPoint, Adobe Acrobat, Photoshop, Premiere, Office Tech
- Social media, ie, Instagram, Twitter, and Facebook
- Labor law compliance
- Arbitration preparation
- Collective bargaining strategizing
- Management collaboration
- Effective communication
- Contract negotiation
- Grievance resolution
- Conflict mediation
- Employee representation
- Data analysis
- Report writing
- Team collaboration
- Strategic planning
- Member engagement
- Meeting facilitation
- Persuasion techniques
- Problem-solving aptitude
APPOINTMENTS
- San Francisco Labor Council Executive Committee, Co-Chair Social Justice & Climate Action Change Committee, Delegate
- San Francisco Cannabis Oversight Committee Vice Chair, Seat 10 Labor Rep
References
References available upon request.
Timeline
Representative
IFPTE Local 21
07.2021 - Current
Organizer
UFCW Local 5
03.2020 - 07.2021
Broadcasting & Electronic Media Arts
City College of San Francisco
Broadcasting & Electronic Communication Arts
San Francisco State University
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