Jessica Crozier
The Express Restaurant
Oshawa,ON
1
Language
Efficient and adaptable server with over 10 years in the hospitality industry. Known for strong multitasking abilities and accuracy in cash handling, contributing to overall operational success. Focused on delivering exceptional service and fostering customer loyalty.
Work History
Server
8 Years 9 Months- Recommended menu items based on customer preferences, enhancing satisfaction.
- Handled cash transactions accurately at point of sale system, ensuring financial integrity.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
- Provided exceptional customer service, ensuring timely and accurate order delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure efficient communication and order accuracy.
- Managed cash register operations, handling transactions with precision and care.
- Adapted quickly to changing priorities during peak service hours, maintaining workflow efficiency.
- Demonstrated thorough knowledge of menu items, offering recommendations to guests.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
Server
- Collaborated with team members to streamline service processes during peak hours.
- Handled cash transactions and balanced cash register at end of shifts with precision.
- Resolved customer complaints swiftly, contributing to improved satisfaction ratings.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Cultivated warm relationships with regular customers.
Education
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Smart Serve
Hospitality service expertise
Memory retention
Cleanliness standards
Safe food handling
Menu memorization
Languages
English
Full Professional
Timeline
Server
The Express Restaurant
01.2018 - 2022Read More
Server
Golden Griddle
2008 - 2018Read More
Server
Salutes Italian Restauranto
2007 - 2007Read More
Cardinal Newman
High School Diploma
Read More