Jessica Crosier
City Of Kawartha Lakes
Summary
Dynamic Store Manager with a proven track record of excelling in customer service and staff management. Successfully enhanced employee morale and reduced turnover rates through effective mentoring and communication. Skilled in payroll management and inventory control, driving sales while maintaining operational excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Store Manager
Carter's Osh Kosh
09.2017 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Assistant Manager
Home Outfitters, HBC
10.2011 - 09.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Human Resources Administrator
Home Outfitters, HBC
08.2006 - 10.2011
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Oversaw hiring, staffing, and labor law compliance.
- Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
- Assisted with writing job postings and job descriptions for boards.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Education
Diploma - Human Resources Management
Sir Sandford Fleming College
Peterborough, ON04.2004
Skills
- Customer service
- Multitasking and organization
- Outstanding communication skills
- Recruitment and hiring
- Supply ordering
- Staff management
Languages
English
Timeline
Store Manager
Carter's Osh Kosh
09.2017 - Current
Assistant Manager
Home Outfitters, HBC
10.2011 - 09.2017
Human Resources Administrator
Home Outfitters, HBC
08.2006 - 10.2011
Diploma - Human Resources Management
Sir Sandford Fleming College
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