Jessica Coughran
Bakersfield
Summary
Adaptable professional with over 20 years of work experience and proven knowledge of leadership, problem-solving, and prioritization. Aiming to leverage my abilities to successfully fill the Health Information Management role at your company. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Looking for position to gain real world HIM experience while I study for Certification exam.
Overview
18
18
years of professional experience
Work History
Assistant Manager
DSW
11.2022 - Current
- Communicated with clients to address questions, concerns, and needs and provide quality customer service. Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted with recruiting efforts by interviewing prospective candidates for open positions.
- Monitored sales performance to identify potential areas for improvement. Tracked store inventories and replenished products according to demand. Resolved conflicts between team members in an effective manner.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Lane Bryant Assistant Manager
Lane Bryant
08.2017 - 08.2022
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism. Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Increased sales through effective merchandising strategies and targeted promotions.
Lane Bryant Store Manager
Lane Bryant
08.2015 - 09.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Interacted well with customers to build connections and nurture relationships.
Assistant Manager
Lane Bryant
01.2007 - 08.2015
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Medical Certification Program - Medical Coding Specialist Certificate Program
Santa Barbara City College
Santa Barbara, CA12-2023
Skills
- Time management
- Problem-solving
- Customer relations
- Team leadership
- Decision-making
- Workload management
- Critical Thinking
Additional Information
Authorized to work in the US for any employer Authorized to work in the US for any employer
Timeline
Assistant Manager
DSW
11.2022 - Current
Lane Bryant Assistant Manager
Lane Bryant
08.2017 - 08.2022
Lane Bryant Store Manager
Lane Bryant
08.2015 - 09.2017
Assistant Manager
Lane Bryant
01.2007 - 08.2015
Medical Certification Program - Medical Coding Specialist Certificate Program
Santa Barbara City College
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