Jessica Cortes
Los Angeles
Summary
Dynamic and results-oriented retail professional. Proven track record of driving sales growth, optimizing operational efficiency, and enhancing customer satisfaction. Seeking a challenging Store Manager position to leverage leadership skills, strategic planning, and passion for delivering an exceptional shopping experience to contribute to the success of a dynamic retail team.
Overview
10
10
years of professional experience
Work History
Operations Service Manager
Burlington
Burbank, CA
05.2024 - Current
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Implemented process improvements that enhanced service delivery efficiency.
- Managed team performance, providing coaching and mentoring to improve productivity.
Store Manager
Ross Dress For Less
LA, CA
01.2021 - 01.2024
- Responsible for all aspects of the Stores operations. Lead the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staff, train and develop leadership team to deliver the desired sales and profit result, while maintaining a friendly, easy to shop environment. Recruit train and develop associates. Manage the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in timely manner, goods are received properly and manages expenses through execution of best practices and productivity. Train associates on Loss Prevention programs to achieve Store shortage goals. Understand and complied with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
Assistant Manager
Ross Dress For Less
LA, CA
01.2019 - 01.2021
- Responsible for the management and supervision of all areas assigned by the Store Manager and follow policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, as the Assistant Manager I was responsible for leading the entire operation of the Store to ensure that Company standards and best practices were consistently met.
Area Supervisor
Ross Dress For Less
LA, CA
01.2016 - 01.2019
- Responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. As the Area Supervisors I was responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. To ensure proper merchandise presentation, and maintain a clean work area at all times. As an Area Supervisors I also was responsible for executing and supervising Company operational processes as needed.
Education
Bachelor of Science - Sociology
California State Polytechnic University, Pomona
Pomona, CA05.2020
Skills
- Leadership
- Communication
- Customer Service
- Business Acumen
- Adaptability
- Mitigating Theft
- Retail industry knowledge
Languages
English
Spanish
Timeline
Operations Service Manager
Burlington
05.2024 - Current
Store Manager
Ross Dress For Less
01.2021 - 01.2024
Assistant Manager
Ross Dress For Less
01.2019 - 01.2021
Area Supervisor
Ross Dress For Less
01.2016 - 01.2019
Bachelor of Science - Sociology
California State Polytechnic University, Pomona