Jessica Corrales
Fresno
Summary
Dynamic professional with a strong customer service focus and proven team leadership skills. At Hertz, I enhanced sales performance by guiding trainee managers in executing effective strategies. As an Intake Coordinator at Brooks Health Care, I ensured patient confidentiality and reduced data entry errors through meticulous verification, fostering positive customer relations.
Overview
3
3
years of professional experience
Work History
Manager Trainee
Hertz
10.2024 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Boosted sales performance by providing ongoing support and guidance to trainee managers in executing sales strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Intake Coordinator
Brooks Health Care
03.2022 - 03.2024
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
Education
Associate of Arts - Health Information Technology
Fremont University
Cerritos, CA03-2024
Graduate Certificate - Medical Billing And Coding Office Administration
Institute of Technology
Clovis, CA01-2023
Skills
- Customer service focus
- Team leadership
- Customer engagement
- Customer relations
Timeline
Manager Trainee
Hertz
10.2024 - Current
Intake Coordinator
Brooks Health Care
03.2022 - 03.2024
Associate of Arts - Health Information Technology
Fremont University
Graduate Certificate - Medical Billing And Coding Office Administration
Institute of Technology
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