Jessica Contreras
Irvine
Summary
Dynamic Post Commander with a proven track record at Securitas Security, excelling in customer service and staff development. Enhanced team productivity through strategic scheduling and training, resulting in increased sales revenue. Skilled in conflict resolution and policy enforcement, fostering a collaborative environment that drives performance and satisfaction.
Overview
2026
2026
years of professional experience
Work History
Manager on Duty
Bliss Car Wash
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
Post Commander
Securitas Security Services USA
08.2020 - Current
- Conducted in-depth audits of security protocols regularly to identify areas for improvement or enhancement.
- Conducted foot patrols, checked access points and reviewed feeds to maintain current knowledge of facility and grounds operations.
- Achieved excellent inspection results by maintaining strict adherence to safety regulations at all times.
- Boosted morale among officers by recognizing outstanding efforts and contributions to the team''s success.
- Streamlined daily operations by establishing efficient scheduling and resource allocation methods.
- Ensured compliance with federal, state, and local regulations, consistently reviewing policies and updating them as necessary.
- Increased personnel competency with consistent training sessions, covering both standard procedures and emergency scenarios.
- Developed strong partnerships with external agencies to facilitate information sharing and collaboration during joint operations.
- Reduced incident response time by closely monitoring surveillance systems and dispatching officers promptly when needed.
- Managed team of Number officers protecting Facility.
- Wrote detailed reports outlining routine activities and notable incidents.
- Improved overall security by implementing effective patrol strategies and coordinating team efforts.
- Evaluated officer performance regularly, providing constructive feedback to help individuals reach their full potential.
- Promoted transparency within the organization through clear documentation of policies, procedures, incidents, and investigations.
- Maintained a safe environment for staff and visitors through diligent access control measures and visitor screenings.
- Collaborated with other departments to develop coordinated response plans for emergencies or unusual events.
- Investigated complaints thoroughly, taking corrective actions when required to maintain high standards of professionalism among officers.
- Prevented potential crises by conducting comprehensive risk assessments and implementing proactive safety measures accordingly.
- Implemented and managed site security plans based on established policies.
- Optimized resource utilization by effectively delegating tasks based on individual strengths, improving overall efficiency.
- Enhanced communication within the team through regular briefings and debriefings, ensuring all members were wellinformed.
Education
Jordan High School
Long Beach, CA06.2007
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
- Policy enforcement
- Customer service
- Staff management
- Goal oriented
- Training and mentoring
- Decision-making
- Documentation and reporting
- Strategic planning
- Task delegation
- Inventory oversight
- Processes and procedures
- Complex Problem-solving
- Employee motivation
- Expectation setting
- Employee development
- Staff discipline
- Process improvement
- Priority management
- Process monitoring and improvement
- Attention to detail
- Verbal and written communication
- Relationship building
- Team building
- Safety protocols
- Coaching and mentoring
- Policy and procedure development
- Conflict resolution
- Quality control
- Public speaking
- Workflow management
- Risk management
- Teamwork and collaboration
Timeline
Post Commander
Securitas Security Services USA
08.2020 - Current
Manager on Duty
Bliss Car Wash
Jordan High School
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