Jessica Clarke
winnipeg,manitoba
Summary
Hardworking and reliable HCA Worker focused on going above and beyond to support the healthcare team and provide high-level support and care for clients. Equipped for a fast-paced work environment and ready to support daily needs and activities to clients. Able to promote clients dignity, Independence, privacy, preference and safety effectively when providing care. I'm able to demonstrate strong problem-solving skills in fast-paced environments and I'm valued for my teamwork, adaptability, and delivering compassionate support.
Overview
5
5
years of professional experience
Work History
Certified Health Aide
Golden Door Geriatric Centre
05.2024 - Current
- Collaborated with healthcare team members to develop individualized care plans for patients.
- Assisted patients in maintaining personal hygiene, promoting dignity and selfesteem.
- Participated actively in continuing education opportunities, remaining current on best practices within the field of health aide services.
- Practiced providing Cultural Competence in the work place.
- Ensuring to follow care plans effectively and preparing reports for nurses each shift.
- Following and promoting proper PPE procedures in the workplace
Server/Kitchen Staff Member
Melody Retirement
02.2023 - 08.2024
- Greeting guests promptly, sharing daily specials and collecting drink orders
- Training new servers in procedures and customer service standards
- Creating a pleasant dining experience to resident by being organized, working with a high degree of cleanliness, and having empathy to understand the needs of residents
- Having a strong physical stamina, good memory, and a strong ability to work well with people to provide a good experience
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Health Care Aide and Personal Support Worker
Meadowood Manor & Health Science Center
02.2024 - 05.2024
- Assessed patient rooms regularly to monitor health, wellbeing and personal comfort
- Improved patient wellbeing and assisted with daily health routines
- Monitored post-operative patients and reporting issues to supervisors
- Helped maintain patient cleanliness, providing support for bathing, bathroom needs and other areas of personal hygiene
- Promoting patient safety while providing care
- Ensuring patients dignity, independence, and privacy is encouraged
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Shift Manager
McDonald's Restaurant
01.2020 - 04.2024
- Supervised crew members and overseen training procedures, provided work direction and reviewed work processes
- Boosted company productivity and morale through consistent engagement with team members
- Performed opening and closing duties and delegated tasks to team members for optimal productivity
- Addressed and resolved customer inquiries and complaints to restore satisfaction
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
Certificate in Health Care Aide / Personal Support -
Manitoba Institute of Trades And Technology
Winnipeg, MB02.2024
University 1 - Prerequisites
University of Manitoba
Winnipeg, MB10.2023
Skills
- Task Management
- Medical Terminology
- Interpersonal Communication
- Independent Work
- Organizational Skills
- Time Management
- Communication Skills
- Patient care
- Basic life support
- Dementia care
References
- Igleceria Concha, Work Practicum Supervisor, Health Science Center, +1 (204) 979-8741
- Irene Macainan, Work Practicum Supervisor, Health Science Center, +1 (204) 230-5448
- Rachael Adegoke, Clinical Practicum Facilitator, +1 (204) 881-1496
- Aaron Brinner, Head Chef and Kitchen Manager, Melody Retirement, +1 (204) 880-0671
- Lourdes Santiago, Work Practicum Supervisor, Meadowwood Manor, +1 (431) 277-6518
Education and Certificates
- WHMIS Certificate, 02/01/24
- PHIA Certificate, 02/01/24
- Hearing Voices Event Certificate, 02/01/24
- Schizophrenia Awareness, 02/01/24
- Safe Serve And Food Safety Certificates, 02/01/24
- Certificate in Health Care Aide / Personal Support, Manitoba Institute of Trades And Technology, 4.3, 10/01/23
- University of Manitoba, University 1, 10/01/23
Timeline
Certified Health Aide
Golden Door Geriatric Centre
05.2024 - Current
Health Care Aide and Personal Support Worker
Meadowood Manor & Health Science Center
02.2024 - 05.2024
Server/Kitchen Staff Member
Melody Retirement
02.2023 - 08.2024
Shift Manager
McDonald's Restaurant
01.2020 - 04.2024
Certificate in Health Care Aide / Personal Support -
Manitoba Institute of Trades And Technology
University 1 - Prerequisites
University of Manitoba
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