Jessica Chubak
Onanole,MB
Summary
Dynamic and detail orientated with comprehensive background in hotel operations management. Adept in streamlining daily operations and enhancing guest satisfaction through effective team leadership. Results orientated. Demonstrates exceptional communication skills, with the ability to make critical and creative decisions during challenges. Adaptable and transformational leader who is able to work independently or as part of a creative team.
Overview
15
15
years of professional experience
Work History
Hotel Operations Manager
Lakehouse Properties
03.2021 - Current
- Manage daily hotel operations of Lakehouse and Arrowhead Resort, ensuring smooth functioning and excellent customer service.
- Oversee day-to-day operations of 43 hotel rooms + 5 cabins with staff of 3-15 employees.
- Responsible for payroll for entire company, ranging from 20 - 80+ employees.
- Increased employee retention rates through effective leadership techniques that fostered team cohesion.
- Implemented successful strategies to increase customer satisfaction.
- Hire and train new employees, demonstrating best methods for serving clients and guests.
- Book large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Develop and implement promotional strategies to increase occupancy.
- Maintain well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Evaluate and promptly resolve all facility operational issues.
- Part of the Executive Management Planning team for all operations encompassing Lakehouse Hotel + Restaurant, Arrowhead Resort, Danceland and Due North Tap House.
Front of House Manager
Lakehouse Properties
03.2023 - Current
- Manage daily front of house operations of Lakehouse Restaurant + Cafe and Due North Tap House managing a team of 10-60 employees.
- Collaborate with culinary team to ensure seamless coordination between kitchen and dining room operations, enhancing overall service speed and quality.
- Develop unique events and special promotions to drive sales.
- Motivate staff to perform at peak efficiency and quality.
- Manage staff schedules and maintain adequate coverage for all shifts.
- Address and resolve guest complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Coordinate with suppliers to establish timely delivery of beverage items.
- Reduce wait times for customers by optimizing seating arrangements and implementing effective table management practices.
- Develop and maintain relationships with vendors and other business partners to establish trust and build rapport.
- Foster a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations and recognizing their efforts.
- Improve staff retention by fostering a supportive work environment and providing ongoing training opportunities.
Resort Operations Manager
Cottages at Clear Lake
05.2018 - 02.2021
- Worked directly with ownership to ensure operational + client service targets were met.
- Efficiently process client reservations using RMS Resort Management System.
- Increased team morale and performance through effective leadership and communication.
- Managed day-to-day operations to ensure business objectives were met consistently.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
General Manager/Owner Operator
354 Plumbing & Heating
10.2009 - 02.2021
- Cultivated relationships with stakeholders and service professionals by utilizing active listening, effective communication and dynamic interpersonal skills.
- Maintain full compliance and mitigate financial discrepancies while accurately executing and tracking bank reconciliations, A/P, A/R, payroll, and Government remittances using Quickbooks.
- Maintained financial documentation for corporate accounting and legal teams.
Education
Bachelor of Commerce Honors - Marketing
Asper School of Business
Winnipeg, MB05-2003
Skills
- Reservation management
- Guest relations management
- Attention to detail
- Excellent communication
- Event planning
- Problem-solving aptitude
- Asset management
- Strategic planning
- Staff training and development
- Operational efficiency
- Team collaboration
- Conflict resolution
Timeline
Front of House Manager
Lakehouse Properties
03.2023 - Current
Hotel Operations Manager
Lakehouse Properties
03.2021 - Current
Resort Operations Manager
Cottages at Clear Lake
05.2018 - 02.2021
General Manager/Owner Operator
354 Plumbing & Heating
10.2009 - 02.2021
Bachelor of Commerce Honors - Marketing
Asper School of Business
Similar Profiles
Hannah TinjumHannah Tinjum
Caregiver/ Med Tech at Lakehouse Chippewa FallsCaregiver/ Med Tech at Lakehouse Chippewa Falls
Matthew ZylberbergMatthew Zylberberg
Host at The LakehouseHost at The Lakehouse
Denae JonesDenae Jones
Assistant Manager/Restaurant Server at Lakehouse Rest - Babcock RanchAssistant Manager/Restaurant Server at Lakehouse Rest - Babcock Ranch