Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Cervantes

Colton

Summary

Detail-oriented Patient Access Representative with strong skills in patient registration, insurance verification, and HIPAA compliance. Committed to maintaining patient confidentiality while delivering exceptional service.

Overview

7
7
years of professional experience

Work History

Patient Access Representative

Redlands Community Hospital
Redlands
08.2024 - Current
  • Verified insurance information and collected payments to facilitate seamless patient access.
  • Processed patient registration forms to ensure accurate and timely patient intake.
  • Performed pre-registration functions, including verifying demographic information, obtaining authorizations, and collecting deposits and co-payments, to streamline patient scheduling.
  • Utilized electronic health record systems for data entry and retrieval.
  • Maintained patient confidentiality in compliance with healthcare regulations.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Answered phones promptly in a professional manner.
  • Scanned documents into electronic medical records system.

Customer Service Representative

Nelnet Student Loan Services
Lincoln
11.2018 - 01.2021
  • Managed high volumes of inbound customer calls effectively and efficiently.
  • Advised clients on student loan repayment options and eligibility criteria.
  • Provided accurate information about loan repayment options and policies.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Assisted customers with student loan inquiries and account management.

Education

Liberal Arts And Sciences

San Bernardino Valley College
San Bernardino, CA

Skills

  • Patient registration
  • Insurance verification
  • Electronic health records
  • HIPAA compliance
  • Document management
  • Customer relationship management
  • Professional phone etiquette

Timeline

Patient Access Representative

Redlands Community Hospital
08.2024 - Current

Customer Service Representative

Nelnet Student Loan Services
11.2018 - 01.2021

Liberal Arts And Sciences

San Bernardino Valley College

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Jessica Cervantes