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Senior Hardware Engineering Program Manager

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Highly adaptable and dependable team member with over 7 years of cross-functional experience in customer service, logistics, aviation, and retail excelling in high-pressure environments. Proven ability to train and mentor junior staff, build cooperative relationships with colleagues and management, and work effectively both independently and within team settings. Recent experience as a Swissport Passenger Agent and Supervisor includes excelling in delivering exceptional customer service consistently ensuring seamless airport operations and safety compliance. Quick to learn new processes, maintain efficiency, and uphold quality standards. Dedicated to continuous professional growth, with a strong academic background.

Dynamic customer service professional with experience at Swissport, excelling in conflict resolution and effective communication. Proven ability to enhance passenger satisfaction through prompt issue resolution and knowledgeable support. Skilled in transaction processing and document handling, consistently fostering a welcoming environment and ensuring operational efficiency.

I am an enthusiastic, customer-oriented customer services executive, with 3 years of experience in customer facing environment in the aviation industry and 9 years of experience in insurance industry as an insurance advisor. I am adept at maintaining hospitable environment and ensuring high level of customer satisfaction. I feel comfortable engaging with people from all walks of life.

Dynamic individual with hands-on experience in Automotive Mechanics and a talent for navigating challenges. Brings strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. A customer service professional with several years of diverse experience handling customer crises and dealing with high-level owners and managers at some of the world's top companies.

Jessica Cernas

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