JESSICA CELINE
Toronto,Canada
Summary
Driven Sales Associate with 2+ years of experience in the retail industry. Experienced in developing customer relationships, resolving customer issues, and providing exceptional customer service. Proven ability to exceed sales goals.
Developed exceptional customer service and multitasking abilities in high-energy hospitality environment. Thrives in fast-paced settings, excelling in managing guest interactions and coordinating logistics. Seeking to transition into new field, leveraging these skills to contribute to dynamic team.
Overview
3
3
years of professional experience
Work History
Hostess
Bar Reyna
05.2023 - 11.2025
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
Hostess
Ju Raku Japanese Restaurant
04.2023 - 03.2024
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of service.
- Managed reservation systems to optimize seating arrangements and minimize wait times.
- Collaborated with servers and kitchen staff to communicate guest needs and dietary restrictions effectively.
- Monitored dining area for cleanliness, promptly addressing any issues to enhance guest experience.
- Trained new hostesses on customer service protocols and restaurant procedures to maintain quality standards.
- Handled guest inquiries and complaints professionally, fostering positive relationships and repeat visits.
Education
Bachelor of Applied Science - Cosmetic Sciences
York University
Toronto, CA04.2027
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Conflict resolution
Timeline
Hostess
Bar Reyna
05.2023 - 11.2025
Hostess
Ju Raku Japanese Restaurant
04.2023 - 03.2024
Bachelor of Applied Science - Cosmetic Sciences
York University