Jessica Castro
La Mesa
Summary
Demonstrated commitment as a collaborative team player, enhancing employee services knowledge through effective organizational and customer service skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
12B Combat Engineer
California Army National Guard
Escondido, CA
05.2019 - Current
- Guides and supports team operations in challenging terrain conditions.
- Supervised personnel in strategic placement of landmines and explosive devices to impede enemy movement.
- Engineered and constructed essential infrastructure, including bunkers, bridges, and roads for troop deployment.
- Executed demolition operations utilizing explosives and specialized materials to effectively breach obstacles and dismantle structures.
Appointment Clerk
Naval Medical Center San Diego (NMCSD)
San Diego, CA
04.2025 - 10.2025
- Managed incoming phone calls to ensure effective communication and customer support.
- Coordinated appointment scheduling for patients to optimize clinic operations.
- Facilitated communication by sending messages to doctors and nurses regarding patient needs.
- Facilitated patient referrals and medication management processes.
Front Desk Receptionist
San Diego Sports Medicine Executive Health And Corporate Wellness Center
Pacific Beach, CA
10.2023 - 10.2024
- Organized and confirmed patient appointment schedules.
- Assisted patients in completing necessary paperwork for medical records. Verified insurance information for accuracy and completeness.
- Facilitated patient check-in and check-out processes while efficiently collecting co-payments.
- Oversaw fax management and document scanning within patient charts.
- Managed incoming calls and directed patients to appropriate medical assistants. Documented messages in patient charts to maintain accurate records.
Check In/check Out Receptionist
Oklahoma Heart Hospital Physicians
Oklahoma City, OK
10.2022 - 10.2023
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Facilitated patient and visitor engagement by greeting and directing individuals in a friendly, prompt, and helpful manner.
- Oversaw completion of paperwork, sign-in, security procedures, and patient scheduling.
- Managed front desk operations as checkout receptionist, ensuring efficient customer service.
- Facilitated patient check-out process by providing friendly and prompt assistance.
- Managed scheduling of patient appointments and diagnostic testing in accordance with operational standards.
Education
No Degree -
OCCC
Oklahoma City, OKHigh School Diploma -
Moore High School
Moore, OK05.2019
Skills
- Adapted swiftly to new concepts and processes to enhance performance
- Leveraged expertise in computer scheduling technology and Microsoft Office to enhance data management efficiency
- Oversaw patient interactions to clarify medical terminology and improve appointment experiences
- Coordinated appointment schedules to optimize healthcare delivery and patient satisfaction Enhanced patient engagement through effective communication of medical information
- Facilitated effective communication through clear and concise verbal and written interactions
- Ensured dependable customer service to enhance client satisfaction and loyalty
Accomplishments
• Army Achievement Medal from the Sergeant Major and Lieutenant Colonel.
Certification
• BLS Certification
Timeline
Appointment Clerk
Naval Medical Center San Diego (NMCSD)
04.2025 - 10.2025
Front Desk Receptionist
San Diego Sports Medicine Executive Health And Corporate Wellness Center
10.2023 - 10.2024
Check In/check Out Receptionist
Oklahoma Heart Hospital Physicians
10.2022 - 10.2023
12B Combat Engineer
California Army National Guard
05.2019 - Current
No Degree -
OCCC
High School Diploma -
Moore High School