Ashley MacDonald
Tiny,Ontario
Summary
Experienced professional with a Diploma in Correctional Worker Program and a robust background in corrections, sales, and operational management. Demonstrated proficiency in providing structure and support to individuals in custody or detention, alongside strong skills in conflict resolution, crisis management, and adherence to regulations. Proven track record in communication, teamwork, and problem-solving, with a keen aptitude for learning and adapting to new challenges. Poised to contribute as a Correctional Officer, bringing excellent verbal and written communication skills, a relaxed demeanor under pressure, and a passion for woodworking and power tools.
Overview
19
19
years of professional experience
Work History
Business Development Manager
STREIT Manufacturing Inc.
01.2020 - Current
- Conduct cold calls/emails seeking opportunities for new clients
- Apply for tender and requests for quote from various government agencies
- Apply for exportation permits through the Government of Canada
- Compile detailed product quotes for potential clients
- Procurement of parts and supplies to support the assembly of various styles of armored vehicles.
- Collaborate with corporate head office to finalize sales agreements
- Develop budgets for team members to attend promotional and business-related activities. Budget development involves sourcing of flights, hotel and other travel-related supports.
- Produce weekly and annual reports that are provided to the corporate head office
- Develop detailed business plans that inform the leadership of the various activities scheduled and targeted for the calendar year.
- Answering phones and directing calls
Sale Associate
The Brick
01.2016 - 01.2020
- Oversaw the entire sales process from initial greeting to product delivery.
- Consistently surpassed personal sales targets, maintaining a top-ranking position for three consecutive weeks.
- Effectively promoted warranties and additional add-ons to enhance customer satisfaction and increase sales revenue.
- Provided training and mentorship to new sales staff
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend and holiday shifts.
Supervisor
CSI Sertapak Inc.
01.2015 - 01.2016
- Operated overhead cranes and steel saws efficiently.
- Managed the unloading of 24-foot steel from trucks.
- Precisely cut steel to specified measurements.
- Organized steel onto carts and labeled with job numbers.
- Conducted meticulous inspections of final products to ensure quality standards were met.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
Delivery Driver
UPS
01.2013 - 01.2015
- Executed frequent loading and unloading tasks, involving extensive walking and heavy lifting
- Utilized scanning equipment for accurate tracking of every mail item.
- Maintained effective communication with customers to ensure smooth delivery processes.
- Organized delivery load systematically in the truck by address for optimal efficiency.
- Proficiently navigated routes using maps to ensure timely and accurate deliveries.
Sales
Kelehers Western Wear
01.2012 - 01.2013
- Managed inventory systematically, maintaining numeric order consistently.
- Verified delivery accuracy by cross-referencing with invoices, then appropriately tagged and priced items.
- Demonstrated comprehensive product knowledge spanning various categories, including cowboy boots, hats, biker boots, chaps, coats, and women's fashion.
- Provided personalized customer assistance, assisting individuals in finding suitable products tailored to their needs.
- Ensured customer satisfaction by accurately determining sizes and suggesting alternatives to meet individual preferences, fostering a positive shopping experience.
Wearhouse Worker
Yeadon Fabric Domes
01.2010 - 01.2012
- Operated radio wave welding equipment both independently and as part of a team.
- Conducted precise measurements to ensure adherence to blueprint specifications.
- Engaged in routine heavy lifting and pulling tasks as an integral aspect of daily responsibilities.
- Managed the handling of large material rolls for cutting to required lengths.
- Performed bending, kneeling, and extensive walking across the warehouse, combined with lifting duties.
- Demonstrated adept problem-solving skills, including the creative use of tools to accomplish tasks efficiently and within deadlines.
Juvenile Correctional Officer
Hope Manor
01.2005 - 01.2008
- Provided structure and guidance to youth in custody or detention, establishing clear boundaries.
- Implemented Life Skills programs aimed at equipping youth with essential coping mechanisms.
- Conducted transportation duties, ensuring residents' attendance at court dates, doctor’s appointments, and school, utilizing company vehicles.
- Maintained detailed daily logs documenting residents' actions and behaviors at the end of each shift.
- Proficient in preparing incidence reports and demonstrating familiarity with relevant regulations and procedures governing offender management.
- Conducted routine room and perimeter searches to maintain facility security.
- Effectively communicated information with clarity to colleagues and stakeholders.
- Cultivated an environment of respect and inclusivity by accepting and valuing diverse opinions.
- Provided residents with consistent support and encouragement to facilitate their rehabilitation journey.
Education
Diploma in Correctional Worker Program - Corrections
Sheridan College
Brampton, ON12.2006
Skills
- Professional verbal and written communication skills
- Ability to work in a team environment or independently
- Excellent customer service skills
- Conflict resolution skills
- Highly productive but relaxed under pressure
- Valid G Driver’s license
- Records and file management
- Correctional facility procedures
- Prisoner Transport
- Inmate monitoring and supervision
- Problem-solving and negotiation aptitude
- Multitasking
- Safety and security enforcement
- Program coordination
References
References available upon request
Languages
English
Limited Working
Timeline
Business Development Manager
STREIT Manufacturing Inc.
01.2020 - Current
Sale Associate
The Brick
01.2016 - 01.2020
Supervisor
CSI Sertapak Inc.
01.2015 - 01.2016
Delivery Driver
UPS
01.2013 - 01.2015
Sales
Kelehers Western Wear
01.2012 - 01.2013
Wearhouse Worker
Yeadon Fabric Domes
01.2010 - 01.2012
Juvenile Correctional Officer
Hope Manor
01.2005 - 01.2008
Diploma in Correctional Worker Program - Corrections
Sheridan College
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