Jessica Card
Dartmouth,NS
Summary
Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Parts Specialist
Mackay's Truck Center
01.2022 - 09.2024
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Mechanic
U-Haul
11.2021 - 02.2022
- Replaced damaged, missing or defective parts with new components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil and fluid changes.
- Consulted manuals, technical documentation and repair tree charts for further information prior to conducting fixes.
- Maintained accurate records of time and materials required to perform repairs and service.
- Followed established safety procedures and techniques when working under lifted vehicles.
Landscaping Laborer
Acadia Park
06.2021 - 08.2021
- Planted bulbs, trees, bushes and flowers.
- Maintained grounds by trimming, weeding and general clean-up.
- Performed planting, watering, mulching and edging of lawn.
- Removed weeds, hazards and debris from common pathways to improve usability.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
Heavy Duty Mechanic Apprentice
Parts For Trucks
10.2020 - 03.2021
- Removed worn or faulty components for replacement or repair.
- Analyzed malfunctioning equipment and determined type of repairs required.
- Performed routine and preventive maintenance on haul trucks, and other heavy equipment.
- Used hand tools to disassemble equipment, perform repair work and then reassemble parts.
- Maintained meticulous records of all repair work that was made to machines and equipment.
- Replaced defective wiring systems, hydraulics and braking systems to return machines to service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Diploma - Heavy Duty/ Truck And Transport
Nova Scotia Community College
Dartmouth, NS06.2021
Skills
- Hardworking and Dedicated
- Technical knowledge
- Returns processing
- Customer Service
- Invoice Processing
- Problem-solving skills
- Inventory Coordination
- Problem-Solving
- Time Management
Certification
- WHMIS
- OHSA Introduction
- Forklift Certification
- Certification to buy Refrigerant
- Lock Out/ Tag Out
- CPR certified
Timeline
Parts Specialist
Mackay's Truck Center
01.2022 - 09.2024
Mechanic
U-Haul
11.2021 - 02.2022
Landscaping Laborer
Acadia Park
06.2021 - 08.2021
Heavy Duty Mechanic Apprentice
Parts For Trucks
10.2020 - 03.2021
Diploma - Heavy Duty/ Truck And Transport
Nova Scotia Community College
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