Summary
Overview
Work History
Education
Skills
Personal interests
Timeline
AdministrativeAssistant

Jessica Cangiano

Fort St. John,BC

Summary

Twenty-four years of providing top-notch customer service in a variety of external company and self-employed settings. Delighted to meet and exceed expectations, take on diverse responsibilities, and work competently with others. Flexible schedule that allows for on-call, morning/day/evening, weekend, and holiday availability. Motivated hard worker looking forward to helping this business shine all the more.

Overview

22
22
years of professional experience

Work History

Small Business Owner

Self Employed Web
03.2006 - Current
  • Sourced, sold, and shipped thousands of vintage and secondhand items worldwide across multiple online selling platforms.
  • Marketed business within relevant target demographics via social media, blogging, paid ads (digital and print), in-person events (i.e., vintage fairs and classic car shows), and networking.
  • Created all promotional materials and digital images for the company using such programs as Canva, Photoshop, and Microsoft 365.
  • Photographed and edited all photos for business using Adobe Lightroom, Photoshop, VSCO, and other leading platforms.
  • Promptly and very effectively handled all incoming customer digital and telephone-based queries.
  • Exceptionally customer service-focused, resulting in near-perfect feedback ratings on every platform used to sell items.
  • Strong communication skills, both verbal and written.
  • Adept at - and sincerely enjoy - both multi-tasking and task prioritizing.
  • Relentlessly hardworking, professional, driven, reliable, passionate, energetic, friendly, and always eager to learn more.

Digital Content Editor

Netrich Media
08.2010 - Current
  • Selected and put together lists of relevant new book release titles each week for approx. 40 different categories of books (which are sent out via Mailchip emails weekly, culminating in over 300,000 customer emails per month).
  • Extensive data entry work.
  • Promoted and marketed business website (Anynewbooks.com) across various blogs and social media platforms.
  • Edited relevant website content for grammar, punctuation, spelling, accuracy, clarity, tone, and consistency while adhering to company goals and visions.

Assistant Manager

Stokes
06.2002 - 10.2003
  • Provided friendly, highly professional point-of-sale customer service.
  • Excelled at upselling.
  • Improved customer satisfaction and loyalty by addressing and resolving concerns promptly.
  • Received, stored, organized, stocked, and created displays of merchandise multiple times per month.
  • Oversaw and kept track of inventory management.
  • Frequently lifted weights of 30+ lbs both at ground level and on ladders.
  • Generated detailed monthly store performance reports for the district manager.
  • Kept close tabs on home goods/housewares industry and ensured current trends were always at the forefront of what we displayed most prominently.
  • Assisted in recruiting, interviewing, hiring, and onboarding new employees.

Education

High School Diploma -

Penticton Secondary School
Penticton, British Columbia
06.2002

Skills

  • Native English speaker
  • Speedy typist (50 WPM)
  • Extensive experience with Microsoft 365 (including Word, Excel, and Outlook), WordPress, Blogger, Google Docs, Evernote, Asana, and Slack
  • Have written vast amounts of digital content for various websites and blogs (both self-operated and other peoples') since 2004
  • Twenty years of skilled web analytics, conversion rate optimization, and keyword research across many fields
  • Two decades of extensive content fact-checking
  • Highly organized, motivated, and deadline oriented
  • Self-taught digital photographer and graphic designer
  • Extensive social media content creation, management, promotion, and networking experience
  • Dependable and dedicated company team player with strong interpersonal communication and problem-solving skills

Personal interests

Some of my main passions in life include entrepreneurialism, the arts, photography, graphic design, jewelry making, reading, writing, history, genealogy, fashion, health and fitness, green/eco living, walking and hiking, rollerskating, cooking, animals (owner of two very charismatic dogs), my loved ones, all things fall time related, and civic pride.

Timeline

Digital Content Editor

Netrich Media
08.2010 - Current

Small Business Owner

Self Employed Web
03.2006 - Current

Assistant Manager

Stokes
06.2002 - 10.2003

High School Diploma -

Penticton Secondary School

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Jessica Cangiano