Jessica Buchanan
Airdrie,AB
Summary
Dynamic entrepreneur and seasoned hair stylist with a proven track record at Mane and Layne, enhancing customer satisfaction and fostering business growth. Expert in customer service and salon operations, I excel in staff management and business development, significantly improving service quality and client retention. My leadership and problem-solving skills have consistently driven team success and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Owner
Mane and Layne
11.2022 - Current
- Strengthened connections with customers by providing attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Hair Stylist
Salon Harper
07.2019 - 11.2022
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
Education
Journeyman Hairstylist - Tradesman
Blanche MacDonald
Vancouver, BC09.2013
Skills
- Customer Service Expertise
- Detail-Oriented
- Motivated Professional
- Supervisory skills
- Organized Scheduling Coordination
- Team Leadership
- Business growth and retention
- Salon operations
- Teamwork and collaboration
- Effective Time Management
- Attention to detail
- Problem-solving abilities
Languages
English
Professional Working
Certification
Red Seal Journeyman Certificate
Timeline
Business Owner
Mane and Layne
11.2022 - Current
Hair Stylist
Salon Harper
07.2019 - 11.2022
Journeyman Hairstylist - Tradesman
Blanche MacDonald
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