Jessica Bruce
Sheridan
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
SpeeDee Oil Change & Auto Service
12.2023 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Lead Doc Drawer
Cross Country Mortgage
07.2022 - 09.2022
- Enhanced dock efficiency by implementing streamlined processes and procedures for loading and unloading cargo.
- Reduced turnaround time for shipping containers by optimizing crew schedules and task assignments.
- Improved safety standards with regular equipment maintenance checks and crew safety training sessions.
- Increased customer satisfaction, ensuring timely delivery of shipments through effective communication with clients and team members.
Lead Doc Drawer/Mortgage Loan Closer
Fairway Independent Mortgage
03.2021 - 07.2022
- Enhanced loan closing efficiency by streamlining the document preparation process.
- Expedited mortgage loan approval by effectively collaborating with underwriters and loan officers.
- Reduced errors in loan documents through meticulous review and verification procedures.
- Safeguarded regulatory compliance by staying current on industry laws, policies, and guidelines.
- Streamlined communication between all parties involved in the mortgage process to ensure timely closures.
- Delivered exceptional customer service, addressing client inquiries promptly and professionally.
- Collaborated with title companies for smooth and accurate execution of closing documents.
- Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
- Maintained detailed records of each closed loan for future reference and auditing purposes.
- Coordinated post-closing activities such as disbursement of funds, recording deeds, and delivering final documentation to borrowers.
Lead Doc Drawer / Closer /CD Specialist
American Pacific Mortgage Corporation/ Big Valley
12.2012 - 03.2021
- Enhanced customer satisfaction by resolving complex claim disputes and providing efficient solutions.
- Streamlined processes for quicker claim resolution, resulting in improved client relationships.
- Collaborated with cross-functional teams to develop and implement strategies for reducing claims processing time.
- Reduced departmental costs through effective negotiation of settlements with third-party providers.
- Conducted thorough investigations to detect fraudulent activities, ensuring company policies were upheld.
- Improved communication channels between departments, enhancing overall workflow efficiency for claims processing.
- Implemented performance metrics to track individual and team progress, leading to continuous improvement within the department.
- Provided expert guidance on industry regulations and compliance requirements, minimizing potential risks for the organization.
- Established strong rapport with clients by effectively addressing their concerns during high-pressure situations.
- Managed a diverse caseload, prioritizing tasks to ensure timely resolution of all claims-related issues.
- Mentored junior team members, sharing knowledge and best practices for maximizing productivity and quality results.
- Facilitated internal audits to ensure adherence to regulatory requirements while identifying areas for improvement in claims processing procedures.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
Education
High School Diploma -
Lincoln High School
Lincoln, CA06.1997
Skills
- Customer Relations
- Engine Components
- Health and Safety Regulations
- Greet Guests
- Financial Management
- Fire Safety Regulations
- Information Confidentiality
- Sorting and Labeling
- Account Reconciliation
- Team Bonding
- Banking Operations
- Written Communication
- Information Protection
- Customer Service
- Radiation Protection
Certification
Commissioned Notary public #2445961
NSA Certified
Commissioned Notary Public
Commissioned Notary Public #2445961
NSA Certified
Timeline
Office Manager
SpeeDee Oil Change & Auto Service
12.2023 - Current
Lead Doc Drawer
Cross Country Mortgage
07.2022 - 09.2022
Lead Doc Drawer/Mortgage Loan Closer
Fairway Independent Mortgage
03.2021 - 07.2022
Lead Doc Drawer / Closer /CD Specialist
American Pacific Mortgage Corporation/ Big Valley
12.2012 - 03.2021
High School Diploma -
Lincoln High School
Commissioned Notary public #2445961
NSA Certified
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