Jessica Brisdon
North Vancouver,Canada
Summary
Dynamic professional with a proven track record at Browns Socialhouse, excelling in customer service and conflict resolution. Successfully advanced from hostess to lead expeditor, enhancing operational efficiency. Skilled in task prioritization and training, I am committed to delivering exceptional experiences and fostering team development in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Employee
Browns Socialhouse
11.2017 - Current
- Advanced from hostess to lead expeditor in 2021, coordinating kitchen and front-of-house operations to ensure timely service. Transitioned to bartending in April 2023, delivering high-quality beverages and enhancing customer experience.
Intern
ICBC
01.2019 - 12.2019
- Completed a volunteer work placement through a school program, gaining experience in an office environment and engaging with experienced lawyers, paralegals, and secretaries about the legal side of ICBC.
- Assisted in processing customer transactions using banking software.
- Provided support in resolving customer inquiries through effective communication.
- Collaborated with team members to streamline daily operational tasks.
Volunteer
SPCA
01.2019 - 12.2019
- Cared for animals by cleaning their cages and the facility
- Assisted in animal care and welfare activities during daily operations.
- Coordinated volunteer schedules to ensure adequate staffing for events.
- Educated the public about responsible pet ownership and adoption processes.
Food Service Team Member
Freshii
04.2017 - 09.2017
- Performed front line, cash handling, food preparation, and opening and closing duties to ensure smooth operations and positive customer experiences
Education
BBA -
Capilano University
North Vancouver04-2026
Skills
- Project management
- Task prioritization
- Organization and time management
- Customer service
- Conflict resolution
- Training & Development
- Communication
References
Byron Filippe, Regional Manager, Browns Socialhouse
604-379-0819
bfilippe@brownssocialhouse.com
Conor La Grue, General Manager, Browns Socialhouse
778-302-3519
clagrue@brownssocialhouse.com
Laurie Prange, Professor, School of Business, Capilano University
laurieprangemartin@capilanou.ca
Community Service & Volunteer Work
- Spa Assistant, North Vancouver, BC, 01/01/14, 12/31/16, Helped with cleaning, organizing, retail, laundry, front desk, and telephone reception
- Intern, ICBC, North Vancouver, BC, 01/01/19, 12/31/19, Volunteered work placement through a school program, which included working in an office environment, learning about the legal side of ICBC talking with experienced lawyers, paralegals, and secretaries
- Volunteer, SPCA, West Vancouver, BC, 01/01/19, 12/31/19, Helped take care of animals, cleaning the facility and animal cages
Certification
BC Serving it Right
Timeline
Intern
ICBC
01.2019 - 12.2019
Volunteer
SPCA
01.2019 - 12.2019
Employee
Browns Socialhouse
11.2017 - Current
Food Service Team Member
Freshii
04.2017 - 09.2017
BBA -
Capilano University