Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Bravo

Rialto,CA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Cash Office Manager

Ross Dress For Less
06.2023 - Current
  • Managed the preparation of daily bank deposits while maintaining accurate records of all transactions for auditing purposes.
  • Improved cash handling accuracy by implementing standardized procedures and providing staff training.
  • Streamlined cash office operations for enhanced efficiency by optimizing workflow processes and automating tasks.
  • Supported upper management in making data-driven decisions by preparing detailed financial reports highlighting key metrics related to revenue generation and expense management.

Team Associate

Dollar Tree
09.2022 - 08.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Handled POS Systems efficiently and proficiently

Customer Service Representative

Bass Pro Shops Outdoor World
08.2018 - 11.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Cross-trained and backed up other customer service managers.

Cashier

Bass Pro Shops Outdoor World
08.2018 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Refurbisher

Communications Test Design
04.2021 - 08.2022
  • Reduced waste by utilizing recycled materials whenever possible during the refurbishment process.
  • Restored previously discarded products to like-new condition, extending their lifespan and reducing landfill waste.
  • Collaborated with team members to develop innovative solutions for complex refurbishment challenges.
  • Consistently met or exceeded performance targets through meticulous attention to detail and strong work ethic.
  • Increased efficiency by streamlining refurbishment processes and implementing time-saving techniques.

Education

High School Diploma -

Options For Youth
16981 Foothill Blvd A6, Fontana, CA 92335
04.2018

Skills

  • Customer Service
  • Employee Supervision
  • Cash handling expertise
  • Operations Management
  • Fraud prevention
  • Patience and Empathy
  • Time management skills
  • Cash Register Operation
  • Professionalism and Courtesy
  • Refund handling
  • Staff Training

Timeline

Cash Office Manager

Ross Dress For Less
06.2023 - Current

Team Associate

Dollar Tree
09.2022 - 08.2023

Refurbisher

Communications Test Design
04.2021 - 08.2022

Customer Service Representative

Bass Pro Shops Outdoor World
08.2018 - 11.2022

Cashier

Bass Pro Shops Outdoor World
08.2018 - 11.2022

High School Diploma -

Options For Youth

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Jessica Bravo