Jessica Bramming
Invermere
Summary
I am a versatile professional with a diverse skill set and a wide range of interests. Possessing strong mechanical aptitude, I enjoy hands-on problem-solving and technical challenges. Additionally, I bring extensive experience in customer service, management, and hospitality, having honed exceptional interpersonal and operational skills in the hotel industry. With proven track record in managing high-performing teams and driving operational excellence. Skilled in menu development, cost control, and customer service, ensuring top-tier dining experiences. Known for adaptability, effective communication, and results-focused approach that boosts team morale and achieves business goals.
A firm believer in the power of teamwork, I naturally step into leadership roles to drive collaboration and efficiency. My strong work ethic and commitment to excellence ensure that all tasks and responsibilities are completed to the highest standard. I thrive under pressure, maintaining composure and focus to achieve objectives effectively.
Overview
21
21
years of professional experience
1
1
Certification
Work History
F&B Manager
Copper Point Resort
02.2022 - Current
- Evaluated customer feedback data to identify areas for improvement in product offerings or service delivery methods.
- Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
- Streamlined operations by optimizing inventory management and reducing food waste.
- Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
- Championed sustainability efforts within the F&B department by sourcing eco-friendly products where possible.
- Oversaw all aspects of event planning (20-200+), including menu creation, staffing, setup, and teardown for successful execution.
- Maximized employee retention by creating a supportive work environment focused on teamwork and professional growth opportunities.
- Collaborated with chefs to develop innovative menus that catered to diverse clientele tastes and preferences.
- Ensured a safe working environment by enforcing strict adherence to health, safety, and sanitation regulations.
- Increased revenue with targeted promotions, special events, and upselling techniques.
- Reduced labor costs while maintaining exceptional service standards by effectively managing employee schedules and shift assignments.
- Resolved customer complaints involving food or beverage quality and service.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Developed unique events and special promotions to drive sales.
Manager/Bartender
Crown N Anchor Pub
08.2019 - 08.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed and motivated employees to be productive and engaged in work.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Streamlined bar operations through effective staff scheduling and task delegation, maximizing productivity during busy shifts.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Supervisor/Bartender/Server
Giovanni’s Italian Lounge
07.2018 - 06.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Pump & Die Mechanic/ OFA3
Natural Factors
01.2010 - 01.2018
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance jobs to preserve performance and reliability of machines
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
- Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
- Ensured timely medical intervention by accurately documenting incidents and treatment provided.
- Collaborated with other healthcare professionals to ensure comprehensive patient care during emergencies.
- Promoted a safe environment for staff and visitors through effective communication of health guidelines.
Manager/Bartender/Server
Woody’s Pub
01.2006 - 01.2010
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Welders Helper
RJV OILFIELD SERVICES Welders
01.2004 - 01.2006
- Followed instructions from construction project managers and supervisors.
- Maintained tools and equipment in good working condition.
- Followed safety protocols on job sites.
- Operated variety of power tools and hand tools.
- Fabricated shop parts directly from blueprints.
- Removed debris and waste from job sites.
- Inspected welds and checked critical measurements to meet specifications.
- Unloaded and stored construction materials.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Cleared work sites of hazardous items.
- Assisted in blueprint reading and interpretation for accurate alignment of parts during assembly process.
- Chipped off excess weld, slag, and spatter using hand tools.
Education
High School Diploma -
George Elliot Secondary School
Lake Country, BC01-2000
Skills
- Scheduling staff
- Labor management
- Food presentation
- Beverage making
- Menu development
- Waste reduction
- Allergy awareness
- Cost control
- Wine pairing
- Menu pricing
- Hygiene standards
- Table management
- Food and beverage operations
- Sanitation standards
- Operations oversight
- Ordering supplies
- Service delivery management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Multitasking
- Customer satisfaction
Certification
- OFA 1
- Food Safe
- Wine Ambassador 1
- Class 5 License
- Serving it Right
Timeline
F&B Manager
Copper Point Resort
02.2022 - Current
Manager/Bartender
Crown N Anchor Pub
08.2019 - 08.2020
Supervisor/Bartender/Server
Giovanni’s Italian Lounge
07.2018 - 06.2019
Pump & Die Mechanic/ OFA3
Natural Factors
01.2010 - 01.2018
Manager/Bartender/Server
Woody’s Pub
01.2006 - 01.2010
Welders Helper
RJV OILFIELD SERVICES Welders
01.2004 - 01.2006
High School Diploma -
George Elliot Secondary School
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