Jessica Baker
Fort St. John,BC
Summary
To seek and maintain a full-time/ part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dispatcher/ Operations Coordinator
Willys Trucking
Fort St. John Bc
12.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Dispatching, routing, and tracking of over 100 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Sales Associate
Charlie Lake/on the Rocks
Fort St. John, BC
03.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
General Manager
Montana's BBQ & Bar
Fort St. John, BC
07.2022 - 04.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Front Desk Receptionist
Sigma Inn and Suits
Hudson's Hope, BC
11.2020 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Server
Tanglefoot
Hudson's Hope, BC
11.2020 - 08.2021
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Operated POS terminals to input orders, split bills and calculate totals
- Collaborated with host, bus person and cook to serve up food and beverage options
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Cleared table and bussed dishes to allow for quick setups
- Stocked server areas with supplies before, during and after shifts
- Set up dining room to meet hospitality and service standards
- Resolved customer concerns with friendly and knowledgeable service.
Line Locator
Alberta Line Find
Brooks, AB
05.2019 - 03.2021
- Worked as a Pipeline and facility underground line locator assistant and ground disturbance at Line find, my responsibilities are loading and unloading the work truck with all the equipment and supplies we would need for the workday, make stakes, wash, clean out, restock all supplies, and fuel up the work truck after every shift
- Some of my other responsibilities are writing the job hazard assessment, doing pre and post trips on the trucks, trailer, quads, and snowmobiles
- Took photos to document site images and included pictures with all reports for complete transparency.
Education
High School Diploma -
Self Design Learning Community
Vancouver, BCSkills
- Goal and safety orientated
- Team player with leadership skills
- On-call prepared
- Willingness to learn new skills and follow direction
- Customers service experience
- Warehouses experience
Certification
- H2S Alive
- First aid level 1
- Confined space entry and Rescue
- CSO
- Fall protection
- Class 5 drivers licence with a clean abstract
- Serving it right
- Selling it right
References
- Jim Glasgo, line find Manager, (403) 633-2800
- Tammy Krushelnicki, tanglefoot manger, (250) 794 7004
Timeline
Dispatcher/ Operations Coordinator
Willys Trucking
12.2023 - Current
Sales Associate
Charlie Lake/on the Rocks
03.2023 - 04.2024
General Manager
Montana's BBQ & Bar
07.2022 - 04.2023
Front Desk Receptionist
Sigma Inn and Suits
11.2020 - 08.2021
Server
Tanglefoot
11.2020 - 08.2021
Line Locator
Alberta Line Find
05.2019 - 03.2021
High School Diploma -
Self Design Learning Community
- H2S Alive
- First aid level 1
- Confined space entry and Rescue
- CSO
- Fall protection
- Class 5 drivers licence with a clean abstract
- Serving it right
- Selling it right