Jessica Borschowa
Calgary
Summary
Diligent Medical Office Assistant with solid background in medical office operations and patient care coordination. Proven ability to manage appointment scheduling, patient records, and billing processes while maintaining high level of accuracy. Demonstrated proficiency in electronic health records management and effective communication with both patients and healthcare providers.
Overview
8
8
years of professional experience
Work History
Medical Office Assistant
Deer Valley Medical Clinic
03.2022 - 04.2025
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used EMR to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
- Enhanced team collaboration by maintaining open lines of communication and supporting staff needs.
- Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
- Assisted medical staff during examinations to enhance patient comfort and safety.
- Supported patient follow-up care by scheduling appointments and facilitating referral processes.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered phone calls and messages for 5 -physician Family practice and walk-in clinic medical facility, scheduling appointments, and handling patient inquiries.
- Registered and verified patient records before triage with most up-to-date information.
- Received and routed laboratory results to correct clinical staff members.
Medical Office Assistant
Chinook Chiropractic Clinic
01.2017 - 03.2019
- Used EMR to schedule appointments for doctor visits and procedures.
- Streamlined patient intake process to improve office efficiency and patient satisfaction.
- Enhanced patient privacy and confidentiality with strict adherence to HIPAA regulations.
- Enhanced patient experience by efficiently managing appointment schedules and reducing wait times.
- Contributed to emergency preparedness by maintaining up-to-date contact lists and procedures.
- Supported patient care with accurate preparation and maintenance of examination rooms.
- Improved accuracy of patient records with meticulous data entry and management.
- Streamlined inventory management for medical supplies to ensure availability and reduce waste.
- Increased office productivity by organizing medical records, leading to easier access and retrieval.
- Increased patient satisfaction, carefully scheduling appointments to minimize conflicts and delays.
- Reduced patient anxiety by providing clear explanations of procedures and answering questions.
- Contributed to team meetings with constructive feedback and suggestions for office improvements.
- Improved office ambiance, ensuring clean and organized reception area for positive first impression.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered phone calls and messages for 3-physician Chiropractic medical facility, scheduling appointments, and handling patient inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Reconciled daily payments received and prepared deposits for smooth office finances.
Education
Certificate - Medical
Reeves College
Calgary, AB07-2016
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Attention to detail
- Data entry
- Medical terminology
- Positive attitude
- Insurance verification
- Managing patient records
- Patient scheduling
- Appointment management
- Phone and email etiquette
Languages
English
Full Professional
Timeline
Medical Office Assistant
Deer Valley Medical Clinic
03.2022 - 04.2025
Medical Office Assistant
Chinook Chiropractic Clinic
01.2017 - 03.2019
Certificate - Medical
Reeves College
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