Jessica Bolden
Stockton
Summary
Professional customer service/account resolution expert. Strong focus on delivering consistent results, adaptable to changing demands. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
Work History
Account Resolution Specialist
Conifer Healthcare Solutions
12.2021 - Current
- Use Epic to manage patient accounts, billing and claims.
- Use insurance provider portals to check claim status, obtain EOB’s and obtain claim payment info.
- Managed a portfolio of high-value accounts, ensuring prompt collection of outstanding balances.
- Completed in-depth research to investigate claims and resolve problems.
- Documented all actions performed and interactions with patients and Health Insurance representatives
- Remote work handling manual outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Researched billing errors and discrepancies to initiate corrective action.
Patient Account Collector
Pacific Medical
09.2019 - 11.2021
- Established repayment schedules that worked with the customer's financial situation
- Notified customers of payment obligations via telephone calls, and professional mailings
- Collected payments, updated accounts and notified customers of additional responsibilities
- Use persuasive communication skills to get payments from patients and bring account current
- Required minimal oversight to complete job tasks, meeting all deadlines and goals
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Returned customer calls, responding to inquiries and complaints
- Improved patient account collections by implementing efficient tracking and follow-up procedures
Education
High School Diploma -
Franklin High School
Stockton, Ca06.2005
Skills
- Epic experience
- Availity experience
- Process payments
- Research
- Verbal communication
- Claim handling
- Call center experience
- Outbound calling
- Collections
- Account review
- Billing problem resolution
Timeline
Account Resolution Specialist
Conifer Healthcare Solutions
12.2021 - Current
Patient Account Collector
Pacific Medical
09.2019 - 11.2021
High School Diploma -
Franklin High School
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