Jessica Bianchi
Capistrano Beach
Summary
Experienced Administrative Coordinator with expertise in managing front office operations, outpatient surgery scheduling, and EHR record-keeping within healthcare settings. Achieved improved patient satisfaction and optimized office workflows through effective communication and strong knowledge of medical terminology. Contributed to operational efficiency by streamlining preoperative processes and reducing intake delays for patients and physicians.
Overview
6
6
years of post-secondary education
11
11
years of professional experience
Work History
Surgical Coordinator/ Surgery center intake
Tayani Eye Institute
San Clemente
01.2025 - 07.2026
- At the rate of 40-60 procedures per week, efficiently consult on pre-appointment requirements, accurately send medications, obtain PCP clearances.
- Preoperative consultation including details of complex procedures and treatment plan options based on insurance and personal financial factors.
- Conducted intake and insurance verification to ensure accurate claim and authorization submission.
- Thorough knowledge of insurance coverage and explanation of benefits, for ease of collection prior to point of service.
- Communicated promptly with patients, physicians, and specialists to enhance care coordination and confirm all pre-and postop appointments
- Complete patient charts and send pre-op orders to outside surgery centers LNSC, MASC, St. Jude, North Coast
- Coordinated with surgery centers to book and confirm procedure dates, adjust available times for surgeons.
- Obtained and verified all required patient and physician signatures for surgical documentation.
- Provided administrative support to surgeons, nurses and other medical staff in the operating room.
- Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.
- Communicated surgery details, including location, date, time, and arrival instructions, to patients.
- Educated patients on pre-operative and post-operative instructions to facilitate proper preparation and recovery.
- Submitted and tracked insurance authorizations for surgical procedures and post-operative visits before scheduled surgery dates.
- Prepared and faxed medical clearance requests to primary care providers and followed up with patients office up to ensure timely completion.
- Responded to incoming phone calls to provide support and information to patients., assisted patients, and scheduled or rescheduled appointments.
Oral and Maxillofacial Surgery coordinator
Placentia/Surf City Oral Surgery
Huntington Beach
04.2024 - 01.2025
- Managed surgical and office visit calendar efficiently while scheduling patients from intake through completion of treatment plans
- Obtain prior approval and informed assisting completing financial arrangements, including Credit lending platforms such as cherry and Care Credit.
- Served as liaison between doctor and families regarding any issues related to insurance, financial concerns, and pre-post operative care.
- Maintained records and communication, ensuring compliance to HIPAA and thorough documentation.
- Provided insurance verifications and billing using CDT codes.
Reduced cancellations by improving pre-operative notification practices to increase patient contact. - Using CRM hubspot (certified) created customized text automations, following up post-treatment with all patients.
Excellent time management to prioritize triage tasks, and incoming bookings. Systemized tracking of personal and practice tasks for accuracy, using Excel and available CRM. - Designed referral tracking programs to follow up with the top, referring physicians and implemented a program to visit and gift them monthly, Resulting in increased referrals year round.
- Accounts receivable: generate bi-monthly reports and statements , prompt follow-up leading to collection of outstanding balances. Successfully reconciling over 50% prior to third-party resolution.
- Excellent telephone and organizational skills. Promoted the practice, retaining incoming calls as scheduled patients.
- Prepared patient charts and ensured accurate documentation before surgeries.
- Supported the development of patient education materials related to oral surgery procedures.
Hospital scheduling/ Insurance authorizations
South Orange County Cardiology Group
Laguna Hills
11.2022 - 04.2024
- Obtained insurance authorizations from HMO and PPO, ensuring timely approval, with accurate CPT coding.
- Maintained focus completing triage prior-approval needs, submitting denial appeals to ensure treatment coverage.
- Used detailed policies to schedule routine and emergent hospital procedures for interventional cardiology and imaging.
- Set laboratory, pre-operative and post-operative appointments.
- Addressed all patient concerns and managed care with empathy and compliance to HIPAA.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided clear documentation and efficient communication throughout care planning: between patients, staff, radiology, and outside primary care physicians.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Transferred all data to EPIC eClinical and documented all encounters for accountability,
- documentation for 11 physicians, coordinating liaison between practice and affiliated ambulatory surgery center facilities.
Front office coordinator/ insurance verifications
Pacific Pro Physical Therapy
Laguna Hills
07.2021 - 11.2022
- Provided intake consultation, successfully scheduling evaluations for prospective new patients by phone, physician, and potential walk-ins.
- Work with physicians to coordinate documentation and submit for treatment approval.
- Verified all insurances and processed authorizations for various insurances, including settlement negotiation and lien.
- Prepared paper claim CS submissions for 7 locations, equaling 700 to 1000 per week. Conducted daily billing/copay collections and monthly statements.
- Delivered weekly productivity/statistical reports and Medicare compliance audits.
- Ordered and shipped all office and medical supplies
- Maintained patient records and updated electronic health systems accurately and efficiently.
- Developed strong relationships with customers to ensure satisfaction with services
- Processed insurance forms and verified patient coverage, reducing billing errors and delays.
- Participated in peers and therapy assistant tasks to complete appointments when assistance with modalities were needed
Freelance hairstylist/cosmetology
Self employed and commissioned
Ventura
04.2017 - 06.2021
- Performed a variety of hair services including cutting, coloring, chemical services
- Stayed updated on industry trends to provide contemporary styles and techniques to educate clients on proper hair care -and maintenance
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Upsold additional services when appropriate to increase sales volume.
Hairstylist / in-salon commission
Salon Laurent
Irvine
05.2015 - 04.2016
- Managed appointment scheduling to optimize client flow and minimize wait times.
- Provided consultations to clients about their desired services
- Assisted other stylists with busy periods in the salon.
- Styled makeup and hair for weddings and special occasions to help clients look and feel best on big day.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
Education
Irvine High School
Irvine, CABachelor of Science - History of Art And Architecture
University of California Santa Barbara
Santa Barbara, CA 09.2000 - 05.2005
Cosmetologist - Cosmetology
Golden West College
Huntington Beach, CA 01.2011 - 02.2012
Skills
- Surgical procedure scheduling
- Surgical procedures and multi-facility schedule coordination
- Patient intake coordination
- EHR management
- Pre-authorization management
- Insurance verification
- Postoperative care and Clinical documentation
- Medical terminology proficiency
Professional References
Maria Richardson Broddick
949 632 5947
Nathan Elledge , MD
559 940 2868
Michelle Jacobs, DON RN
949 295 3730
Timeline
Surgical Coordinator/ Surgery center intake
Tayani Eye Institute
01.2025 - 07.2026
Oral and Maxillofacial Surgery coordinator
Placentia/Surf City Oral Surgery
04.2024 - 01.2025
Hospital scheduling/ Insurance authorizations
South Orange County Cardiology Group
11.2022 - 04.2024
Front office coordinator/ insurance verifications
Pacific Pro Physical Therapy
07.2021 - 11.2022
Freelance hairstylist/cosmetology
Self employed and commissioned
04.2017 - 06.2021
Hairstylist / in-salon commission
Salon Laurent
05.2015 - 04.2016
Cosmetologist - Cosmetology
Golden West College
01.2011 - 02.2012
Bachelor of Science - History of Art And Architecture
University of California Santa Barbara
09.2000 - 05.2005
Irvine High School