Jessica Berry
Chateauguay,QC
Summary
Adept at fostering customer loyalty and resolving complex issues, I excelled as a Customer Service Agent at Sports Interaction, showcasing outstanding communication and problem resolution skills. My experience spans from meticulous project management as an Assembly Worker at Xnrgy to strategic team leadership at AMJ Campbell Moving, underpinning my multifaceted expertise.
Overview
19
19
years of professional experience
Work History
Customer Service Agent
Sports Interaction
11.2024 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Assembly Worker
Xnrgy Climate Solutions
04.2023 - 11.2023
- Followed detailed assembly instructions, processes, and procedures.
- Completed assigned tasks quickly to decrease production time.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Exhibited strong multitasking abilities, successfully managing multiple assembly tasks simultaneously while maintaining focus on quality and productivity.
Mover / Supervisor
AMJ Campbell Moving
07.2018 - 02.2023
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Running teams of up to 15 employees
Customer Service Representative
Target
04.2012 - 03.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Accountant Assistant
Total Tax
02.2006 - 04.2008
- Answered phone calls regarding financial matters such as payments due.
- Documented business expenses and sales.
- Helped prepare month-end, quarterly and year-end closings.
- Reconciled bank statements monthly, identifying discrepancies for prompt resolution.
Education
Beurling Academy
Verdun, QC06.2006
Skills
- Customer service
- Problem resolution
- Outstanding communication skills
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Customer Service Agent
Sports Interaction
11.2024 - Current
Assembly Worker
Xnrgy Climate Solutions
04.2023 - 11.2023
Mover / Supervisor
AMJ Campbell Moving
07.2018 - 02.2023
Customer Service Representative
Target
04.2012 - 03.2014
Accountant Assistant
Total Tax
02.2006 - 04.2008
Beurling Academy
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