Jessica Berongoy
Drayton Valley
Summary
Accomplished leader with proven expertise in employee training and customer service focus, honed at companies. Skilled in cash handling and staff motivation, I've driven team performance and enhanced service quality. My approach, blending decision-making with reliability, has consistently elevated guest satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Guest Service Manager
Foxwood Inn & Suites
12.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Managed front desk maintenance of client records and lab data.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
Guest Services Receptionist
BCMInns &Suites
06.2021 - 11.2022
- Played an integral role in improving overall hotel ratings by consistently providing exceptional service and addressing guest needs promptly.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds.
- Assisted guests with special requests, ensuring a personalized and memorable stay at the hotel.
- Collaborated with housekeeping and maintenance teams to address guest concerns and maintain room quality standards.
Shift Supervisor
Buster Pizza & Donair
09.2019 - 03.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Shift Manager
Papa John's Pizzza
06.2016 - 08.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Food Service Attendant
Tim Hortons
03.2014 - 03.2016
- Increased positive feedback from customers through attentive listening and prompt resolution of complaints or concerns.
- Contributed to the establishment''s positive reputation through consistent delivery of exceptional service quality.
- Promoted special menu items to customers, increasing sales revenue for targeted dishes or beverages.
- Complied with all federal and state regulations regarding food safety and waste disposal.
Assistant Store Manager
Starbucks
12.2009 - 02.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
Office Administration
East-West College
Edmonton, AB2022
Bachelor of Science - Elementary Education
University of Makati
Makati, Philippines2003
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Punctual and Reliable
- Opening and closing procedures
- Staff Motivation
Timeline
Guest Service Manager
Foxwood Inn & Suites
12.2022 - Current
Guest Services Receptionist
BCMInns &Suites
06.2021 - 11.2022
Shift Supervisor
Buster Pizza & Donair
09.2019 - 03.2021
Shift Manager
Papa John's Pizzza
06.2016 - 08.2019
Food Service Attendant
Tim Hortons
03.2014 - 03.2016
Assistant Store Manager
Starbucks
12.2009 - 02.2014
Office Administration
East-West College
Bachelor of Science - Elementary Education
University of Makati
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