Jessica Bercea
Aldergrove,BC
Summary
Positive and upbeat with strong relationship-building abilities. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers and at the desk as a receptionist. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. I love volunteering and just being a helping hand wherever is needed!
Overview
8
8
years of professional experience
Work History
Church Volunteer
Emmanuel Romanian Baptist Church
2022.01 - Current
- Volunteered at church-sponsored outreach events, providing polite, friendly representation.
- Sourced and distributed food and supplies to those in need.
- Greeted guests with bulletins, directions, and friendly conversation.
- Maintained church grounds to upkeep clean, safe and tidy presentation.
- Helped with special events such as Vacation Bible School to coordinate resources, spaces, and schedules.
- Organized weekly youth activities for increased church engagement.
Receptionist
Chartwell Retirement Residences
2018.03 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
Server/ Hostess
Chartwell Retirement Residences
2018.03 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Clinical Placement- Long Term Care Unit
Trinity Western University
2023.09 - 2023.12
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Assisted in morning care, bathing, using lifts.
Sunday School Teacher
Emmanuel Romanian Baptist Church
2021.06 - 2021.08
- Prepared age-appropriate weekly lesson plans aligned with church teachings.
- Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
- Managed classroom behavior to maintain safety and promote orderly learning environments.
- Employed variety of instructional aids, methods, and materials to provide for creative teachings, helping children grow spiritually.
- Merged bible verses with current events to develop curriculum and address relevant topics children regularly encounter.
- Encouraged class participation to build student confidence and interest in church teachings.
- Participated in various outreach programs.
- Assisted with organizing religious activities and services.
Volunteer
Chartwell Retirement Residences
2016.06 - 2017.08
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Assisted in any games and activities for residents living in Assisted Living.
- Assisted in any events such as Christmas, birthday and special events for serving, and entertainment.
Education
Bachelor of Science - Bachelor of Science in Nursing
Trinity Western University
Langley, BC04.2026
High School Diploma -
Aldergrove Community Secondary
Aldergrove, BC06.2020
Skills
- Activity Coordination
- Flexible Schedule
- Services Support
- Relationship Building
- Visitor Greeting
- Administrative Support
- Email and Phone Etiquette
- Positive Attitude
- Energetic and Enthusiastic
- Active Listening
Languages
English
Native or Bilingual
Romanian
Limited Working
Clinical Experience in Medical- Surgical (Jan-April) and Long Term Care Unit (Sept-Dec)
After completing the first year of the nursing program, my second year has been much more hands on. My clinical rotations were completed on the long term unit between September 2023 and December 2023, and then will be completed on the medical-surgical unit between January and April of 2023.
Timeline
Clinical Placement- Long Term Care Unit
Trinity Western University
2023.09 - 2023.12
Church Volunteer
Emmanuel Romanian Baptist Church
2022.01 - Current
Sunday School Teacher
Emmanuel Romanian Baptist Church
2021.06 - 2021.08
Receptionist
Chartwell Retirement Residences
2018.03 - Current
Server/ Hostess
Chartwell Retirement Residences
2018.03 - Current
Volunteer
Chartwell Retirement Residences
2016.06 - 2017.08
Bachelor of Science - Bachelor of Science in Nursing
Trinity Western University
High School Diploma -
Aldergrove Community Secondary
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